Jacada Announces Executive Advisory Board (email this article)

ATLANTA– November 29, 2006 – Jacada Ltd. (Company Profile, Past Stories, Case Studies) (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced the formation of its Executive Advisory Board, a panel of experts and industry leaders focused on today’s contact center and customer service operations.

The Jacada Executive Advisory Board was created to assemble experts from a variety of vertical industries to share industry insights and strategic initiatives that are shaping operations across the globe. Board members serve a one-year term and meet twice annually for discussions hosted and moderated by Jacada executives.

The 2006 Jacada Executive Advisory Board is composed of executives from Affiliated Computer Services, Inc. (ACS); Alliance Data; Datapoint UK; The Hartford Financial Services Group, Inc.; RCI Global Vacation Network; Purdue University; Qwest Communications; and West Corporation.

“These executives have devoted a significant portion of their careers to the ever-transforming contact center industry and Jacada is fortunate to be able to collaborate with them,” remarked Paul O’Callaghan, president of Jacada. “Market momentum for Jacada process optimization and unified desktop solutions are garnering substantial focus today. As demand for our solutions continues to grow, we are looking to these experts to help us shape our product direction and help us maintain our leadership position through innovation-driven technology.”

About Jacada
Jacada is a leading provider of customer service unified desktop and process optimization solutions. The company’s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects.

Jacada provides two award-winning solutions that have been proven to make a significant impact on customer service efficiency and effectiveness. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact center agent to successfully complete customer interactions. Jacada Fusion is a process optimization solution that leverages patented technology to enable customer service centers to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities.

Jacada has over 1200 customers worldwide including many Fortune 1000 corporations and government organizations. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com or at 1-800-773-9574.