Datapoint Signs Distributor Agreement with Jacada (email this article)

LONDON – October 3, 2006 – Jacada Ltd. (Company Profile, Past Stories, Case Studies) (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, has announced that it has signed a distributor agreement with Datapoint Customer Solutions Ltd, the leading UK expert in call center operations. Under the agreement, Datapoint Customer Solutions Ltd will sell, service and support Jacada WorkSpace and Jacada Fusion customer service solutions to the contact center market in the UK.

“We chose Jacada because of their 14 year track record in simplifying complex customer service processes,” says Vim Vithaldas, CEO for Datapoint Customer Solutions Ltd. “The value of a unified desktop as a rapid way to optimize current infrastructure or as an agent friendly interface for next generation multi-channel infrastructures is tangible, resulting in reduced call lengths and wrap up time, shorter agent training times, reduced data entry issues, and greater focus on consistent customer experiences. Jacada is already being deployed in UK call centers delivering against the business case ROI in all cases. They are the only credible supplier of non-invasive integration solutions in the call center market.”

“Jacada is extremely excited to partner with such a dominant UK expert in call centers as Datapoint Customer Solutions,” said Ofer Yourvexel, managing director for Jacada EMEA and APAC regions. “This alliance is further proof as to the value and importance of desktop optimization solutions like Jacada. By partnering with Datapoint Customer Solutions, we are now in an excellent position to continue providing these solutions to the UK contact center market which is considered to be one of the largest markets worldwide.”

About Datapoint
Datapoint implements call center infrastructure and applications that are operationally, commercially and technically integrated into its customers’ businesses. An established European company headquartered in the UK, Datapoint has over 20 years of expertise in the call center market. During this time it has pioneered several industry innovations, including the first telephone bank for First Direct, and has installed and maintained over 66,000 seats in over 200 call centers.

For more information please visit the company website: http://www.datapoint.com

About Jacada
Jacada is a leading provider of unified desktop and process optimization solutions for customer service operations. The company’s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects.

Jacada provides two award-winning solutions that have been proven to make a significant impact on customer service efficiency and effectiveness. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact center agent to successfully complete customer interactions. Jacada Fusion is a process optimization solution that leverages patented technology to enable customer service centers to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities.

Jacada has over 1200 customers worldwide including many Fortune 1000 corporations and government organizations. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com or at 1-800-773-9574.