Aftermarket specialist Infomill has signed a deal with Hitachi Europe to provide technical information for their Air Conditioning and Refrigeration Group. The agreement will see the implementation of a PartsArena-based website to allow customers and engineers to access diagrams and manuals.

Hitachi Europe had been using a joint paper-based and pdf-based solution for technical information. PartsArena will allow end users and Hitachi’s own service engineers to quickly find the data they need. This will be done via exploded parts diagrams, linked to relevant parts lists.

“As you would expect, we invest heavily in research and development to keep our products ahead of the competition,” says Hitachi’s European Operations Manager Thierry Bourret. “This system represents a major enhancement to our after-sales and support capabilities.”

Users will be able to use the website in multiple languages. Navigation is designed to be fast and simple for inexperienced users and allow them to locate the replacement part they need, then place an order at the touch of a button.

By streamlining this process, parts ordering will not only become simpler for customers and engineers, but Hitachi Europe will see service efficiencies as well. Less time will be spent answering end user enquiries and first-time fixes will increase.