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Workforce Management Solution from IEX, a NICE company, Selected by Netherlands’ Leading Insurance Company Unigarant ( email this article)
IEX Corporation (Company
Profile, Past
Stories, Case
Studies), a NICE Systems Ltd. company, (NASDAQ: NICE) today announced Unigarant NV, a leading insurance company based in the Netherlands, has selected the TotalView® Workforce Management system. The TotalView system will be used to build forecasts, set schedules and manage the day-to-day operations of Unigarant’s 150 agent contact center.
Unigarant cited the solution’s superior scheduling capabilities, Dutch speaking support organization and ease-of-integration as key reasons for selecting TotalView. “After reviewing the various workforce management solutions available on the market, we determined TotalView was best suited to our needs,” said Unigarant Contact Center Manager Paul ten Brink. “We really liked the fact that IEX specializes in workforce management. When you look at the depth of functionality available with TotalView compared to competing solutions, it really sets IEX apart.”
“The solution will help us create schedules much faster and more effectively,” added ten Brink. “But more importantly, TotalView will enable our organization to reduce overhead costs while maximizing profitability.”
Unigarant will benefit from the patented skills-based scheduling method TotalView uses to generate staff plans. The company will also take advantage of the TotalView Skill Block Scheduling and Multimedia features to manage the company’s multichannel contact types. Additionally Unigarant will use the TotalView Adherence Suite and WebStation module to improve agent productivity and morale.
“We’re excited about gaining Unigarant as a customer,” said IEX President Debbie May. “Their decision to deploy TotalView in the Netherlands is a testament to our market leadership, which is backed by a Dutch speaking support organization.”
For more information on IEX contact Angela Ticknor at +1972 301 1209 or go to http://www.iex.com.
For more information on NICE go to http://www.nice.com.
Editorial Contact:
Angela Ticknor
IEX Corporation, a subsidiary of NICE Systems Ltd.
972-301-1209
angela.ticknor@iex.com
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