FrontRange Wins 2006 TMC™ Labs Innovation Award (email this article)

DUBLIN, CALIF. (September 29, 2006) – GoldMine® IP Voice Suite from FrontRange Solutions has received a 2006 TMC™ Labs Innovation Award presented by Technology Marketing Corporation (TMC.) In bestowing the honor, Tom Keating, Chief Technology Officer of TMC and Executive Technology Editor of TMC Labs, wrote: “GoldMine IP Voice Suite is a unique customer interaction solution that combines IP telephony and CRM into a single, comprehensive solution.”

According to Keating: “The TMC Labs Innovation Award’s sole purpose is to distinguish products and services that have unique features and that often help to carve out a new market niche or start a trend. This award is also about recognizing products and services with creative and ground-breaking features their competitors’ solutions often lack.”

GoldMine IP Voice Suite delivers an enterprise-class VoIP telephony application that includes full integration to GoldMine® Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn boosts sales, increases customer loyalty and raises the productivity of service teams. The product includes an advanced, software-based IP telephony system (FrontRange™ IP Office) with Unified Messaging, Auto Attendant, inbound and outbound productivity applications, as well as easy to use management tools.

“Our solutions aim to enable companies to boost revenue by increasing their close ratio on sales,” said Kevin Smith, FrontRange Vice President of Products. “By bringing together the two most powerful business tools for customer contact into one solution, GoldMine IP Voice Suite helps deliver on that promise.”

The Innovation Award is the second such honor for GoldMine IP Voice Suite in as many months. In August, the solution received the 2006 IP Contact Center Technology Pioneer Award presented by Technology Marketing Corporation’s Customer Inter@ction Solutions® magazine (http://www.cismag.com/).

The TMC Labs Innovation Award winners are featured in the September 2006 issue of Customer Inter@ction Solutions magazine and online at http://www.tmcnet.com/call-center/0906/labs-innovation-awards-0906.htm .

About FrontRange Solutions (Company Profile, Past Stories, Case Studies)
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.

Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine®; IT Service Management including the HEAT®, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine® IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.

Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.