DUBLIN, CA (September 30, 2005) CRM Magazine, the preeminent business publication covering the discipline of Customer Relationship Management, has recognized FrontRange Solutions as a market leader in two categories in its 2005 CRM Leader Awards. FrontRange GoldMine® (Company
Profile, Past
Stories, Case
Studies) software is honored in the "Small Business Suite CRM" category for its broad range of CRM functions and immense customer following. Editors also recognized GoldMine in the "Sales Force Automation" category, highlighting its ability to integrate with other business systems. FrontRange HEAT® software is also acknowledged for its value in service and support operations.
"CRM magazine is proud to present the 2005 CRM Leader Awards to the companies and individuals who are driving innovation and positive ROI in their customer relationship management strategies," said David Myron, Editor-in-Chief of CRM magazine. "Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts."
The CRM Market Leader awards recognize those vendors who have excelled in eight industry categories. Recognition is based on weighted criteria that include revenue, growth, market share, reputation for customer satisfaction, depth of functionality, and company direction. Added this year, the Small Business Suite CRM category distinguishes those solutions successfully meeting the unique and growing CRM needs of small businesses.
"We're honored to receive such recognition from CRM industry experts at such an exciting time in our company's history," says FrontRange CEO Michael McCloskey. "The success of FrontRange has truly been a team effort. We will continue to strive for excellence in innovation and leadership to meet the needs of our valued customers and partners, and the industry as a whole."
A global leader in service management, CRM and voice application solutions for the growing and distributed enterprise markets, FrontRange Solutions has received numerous accolades from industry experts. Just last month, FrontRange was named a 2005 Innovation Award winner from Internet Telephony Magazine for its IP Contact Center solution. This past summer, CMP Media's VARBusiness selected GoldMine as a Midmarket "Product of the Year" and FrontRange CEO Michael McCloskey was named an American Business Award finalist in the "Best Turnaround Executive" category.
More information on the FrontRange Market Leader awards, as well as the list of other honorees appears in the October 2005 issue of CRM Magazine and online at www.destinationcrm.com.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communications Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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