Westford, Mass., September 8, 2004 Concerto Software (Company
Profile, Past
Stories, Case
Studies), a leading
provider of contact center solutions, today announced that it has acquired Rockwell FirstPoint Contact from Rockwell Automation, Inc.
(NYSE: ROK). The terms of the deal were not disclosed. With this transaction, Concerto Software significantly expands its geographic reach and intellectual capital, and positions itself to deliver increased value to customers.
"Rockwell Automation has taken pride in FirstPoint Contact's ability to provide solutions that help our customers execute on their customer interaction strategies. This move is positive for customers and ensures that this dedication will continue," said Rockwell Automation President and Chief Executive Officer Keith D. Nosbusch. "This also reflects Rockwell Automation's commitment to solely focus on its core business, industrial automation."
Concerto Software anticipates in excess of $250 million in annual revenues while maintaining its strong record of profitability. The company will continue to offer products and services designed to communications-enable the business processes surrounding sales and marketing, collections, and customer service.
"Concerto Software has been completely focused on the customer contact center business for more than two decades. The addition of Rockwell FirstPoint Contact underscores our commitment to be the leader in customer interaction solutions worldwide," said Jim Foy, who continues as Concerto Software's president and chief executive officer. "By combining our proven technologies, track records in the industry and talented people, we can apply unparalleled insight to help companies transform the way they interact with their customers."
Two product sets are now available to meet the needs of existing and new contact centers, whether traditional voice or Voice over IP (VoIP).
For greenfield environments or companies requiring a tightly integrated, multi-channel, multi-function solution, Concerto Software offers Concerto Unified Edition, based on the EnsemblePro(TM) platform.
For companies looking to replace or incrementally add functionality to an existing contact center, the company offers Concerto Enterprise Suite. This suite includes the FirstPoint Enterprise's SpectrumR ACD, UnisonR and Conversations(TM) Predictive Dialers, RightForceR Workforce Management, voice self-service and complete Internet capabilities, as well as additional functionality that can be applied as business needs dictate. Customers will benefit from an expanded set of solutions both in the immediate term and in the longer term, as the company will continue to support its leading products.
"Concerto Software's proven track record of quickly integrating people and products will allow the merger with FirstPoint Contact to rapidly bring enhanced benefits to the market," said Katrina Howell, analyst, Frost & Sullivan. "It's clear that the synergies these companies bring together now make Concerto Software a leading force in the contact center arena."
Concerto Software will continue to be privately held by Golden Gate Capital, Oak Investment Partners, Concerto Software management and others. Former Rockwell FirstPoint Contact President Terry Murphy will assume the role of executive vice president of corporate development for Concerto Software. The company will continue to be headquartered in Westford, Mass., and will have more than 1,000 employees and more than 2,000 customers in 41 countries around the world.
About Concerto Software
Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the
Web and fax. With multiple strengths including financial stability,
talented people, innovative technology, more than 20 years of industry
expertise and a singular focus on the contact center Concerto Software
is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.
About Rockwell Automation
Rockwell Automation, Inc. (NYSE: ROK), is a leading global provider of industrial automation power, control and information solutions that help customers meet their manufacturing productivity objectives. The company brings together leading brands in industrial automation for Complete Automation solutions, including Allen-BradleyR controls and services, DodgeR mechanical power transmission products, RelianceR motors and drives, and Rockwell SoftwareR factory management software.
Headquartered in Milwaukee, Wisconsin, the company employs about 20,000 people serving customers in more than 80 countries.
For more information about Rockwell Automation, contact Pam Kassner, director external communications, Rockwell Automation 414.382.2555 or pbkassner@ra.rockwell.com.
Note: Concerto Software, EnsemblePro and Conversations are trademarks of and Unison, RightForce and Spectrum are registered trademarks of Concerto Software, Inc. or CIM, Ltd. All other trademarks are the property of their respective owners.
email this article