Reykjavik Energy Selects ClickSoftware to Streamline Workforce Management (email this article)

BURLINGTON, Massachusetts, July 31 /PRNewswire-FirstCall/ -- Iceland's largest utility provider has selected ClickSoftware's (NasdaqCM:CKSW) ServiceOptimization Suite (Company Profile, Past Stories, Case Studies) to consolidate management of its workforce, increase field technicians' productivity, decrease costs, increase quality of service and strengthen customer relationships. Orkuveita Reykjavikur (OR) is deploying ClickSchedule, ClickMobile, ClickLocate and ClickAnalyze to ensure efficient and effective service delivery for more than half of Iceland's population in the Reykjavik region. Together, ClickSchedule, ClickMobile and ClickLocate establish the foundation for the real time service enterprise, providing continuous real-time optimization of the service delivery process. This minimizes travel time, improves response during emergency situations, maximizes technicians' productivity and, ultimately, increases revenues.

OR is an independent utility service owned by the City of Reykjavik, Akranes town and Borgarbygg municipality. It distributes electricity, hot water from natural geothermal reservoirs and geysers for heating, cold water for consumption and fire fighting, data communications, and sewage management. The company had been using a manual system to manage scheduling for its field technicians for all of its lines of business. But as the company grew, this system became increasingly inefficient as engineers would have to return to their base after completing jobs to get their next assignments. OR chose ClickSoftware because its products provide the integrated management to optimize its workforce now and in the future and had the proven track record to deliver this successfully into their business.

"Efficiency and productivity are critical to our continued plans for growth and profitability," said Loftur Gissurarson, OR's Quality Manager and Future projects. "ClickSoftware products will help us centralize workforce management while ensuring better productivity and reduced costs so that we increase customer satisfaction and revenues."

OR will use ClickSchedule to automatically schedule its field technicians' day, ensuring the company sends the right engineer with the right skills to the right job at the right time. ClickMobile will connect workers in the field to headquarters giving them up-to-the-minute scheduling changes as well as a paperless means of receiving and reporting on work completed to improve efficiency. ClickLocate will enable dispatchers to see and make decisions based on real-time information about where engineers are in the field.

To enable business activity monitoring, OR will use ClickAnalyze business analysis and reporting software. ClickAnalyze will provide a holistic view of everything from on-time arrivals to repair times, while allowing managers to track service level indicators like resource travel, workload, utilization, and "in jeopardy" management. OR will use this information to address any issues and continue to increase customer satisfaction.

"Deploying key elements of our ServiceOptimization Suite will enable OR to efficiently manage a broad range of services and deliver on its promises to customers while increasing revenues," said Hannan Carmeli, ClickSoftware's Chief Operating Officer. "With our new integrated products for scheduling, mobility and GPS, we are elevating our clients to become real time service enterprises," he added.

About OR
Orkuveita Reykjavikur supplies energy from the abundant renewable resources of Iceland. Orkuveita Reykjavikur operates a geothermal district-heating system for homes and businesses, an electricity distribution network and a water distribution system for the capital area of Iceland and the south and west parts of the country. A subsidiary of the company operates a fiberoptics network serving homes and businesses in Reykjavik. Finally OR runs the sewage system in Reykjavik. Orkuveita Reykjavikur serves nearly every home and business in an area that includes over half the population of Iceland. For more information, visit the Web site at http://www.or.is.

About ClickSoftware
ClickSoftware (NasdaqCM:CKSW) is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-(781)-272-5903 or (888)-438-3308, or visit http://www.clicksoftware.com.

This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that ClickSoftware may fail to expand its activities in the market; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 20-F for the year ended December 31, 2006, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements.