Four Issues Must Be Addressed When Implementing a Hosted Contact Center Software Solution (email this article)

CINCINNATI, Ohio -- November 6, 2006 -- Hosted contact center software solutions can provide many things: lower costs, increased flexibility, and faster deployments to name a few. But like every large technology purchase, there are a few challenges you must face to ensure success. In a white paper published today by Cincom Systems titled "The Hosted Model: Simplifying Contact Center and Agent Desktop Solutions," (www.cincom.com/hostedmodel) Cincom (Company Profile, Past Stories, Case Studies) gives a tutorial on the basics of hosting including what issues you need to have resolved before entering into a hosted software agreement.

Issues such as:
* How to leverage existing IT investments and integrate the hosted software seamlessly
* Who "owns" the data and how secure it will be
* How to streamline implementation and maintenance
* How to customize hosted solutions to meet your unique needs

Geared toward contact center managers and other operational personnel unfamiliar with the hosting method, this white paper discusses and illustrates:

* The business advantages of the hosted contact center
* Comparisons of hosted and on-premise models
* Organizations that can benefit most from a hosted contact center
* What to look for when selecting a hosted solution

Cincom is a provider of contact center and agent desktop technology through its Synchrony(TM) application (www.cincom.com/synchrony). Cincom Synchrony enables organizations to deliver consistent, intentional, differentiated, and valuable customer experiences in the contact center.

To download a copy of this white paper, visit www.cincom.com/hostedmodel.

About Cincom Systems
Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, we have empowered thousands of clients worldwide to outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation, and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.