U.S. Patent and Trademark Office Awards Centergistic Solutions Patent for its CenterStats® System for Managing Real Time Data (email this article)

November 13, 2006 Orange, CA--- Centergistic Solutions (Company Profile, Past Stories, Case Studies) announced today that the U.S. Patent and Trademark Office has granted patent #US 7,130,812 B1 for their “method and system for managing real time data”, which has been refined and trademarked under the name CenterStats by Centergistic Solutions. The CenterStats filtering architecture has formed the platform for Centergistic’s newest AgentView performance management system, Version 4.0.

“We filed for a patent because we firmly believe that the CenterStats architecture and omni-collector behind our AgentView Performance Management is the strongest and most versatile in today’s information management arena,” said Rama Iyer, Vice President of Technology and CIO for Centergistic.

The CenterStats engine enables front end filtering and profiling of data as collected from a wide range of systems including ACDs, IVRs, various software applications such as WFM and trouble ticket systems and many other diverse sources. Key to CenterStats is its ability to move only critical subsets of data pre-determined to be key to the user and the creation of a sophisticated set of Performance Indicators which can be combined together to form a more meaningful set of metrics to enable front line employees as well as managers to make faster decisions with a more accurate real time set of data.

“The core capability of CenterStats lends itself to a variety of applications. The engine can collect and combine real time data from virtually any system and create a set of meaningful metrics in a single unified view. We have developed a connector tool kit based on this technology that is gaining in popularity among developers and IT professionals.”

Centergistic’s flagship software solution, AgentView Enterprise, is a real time and historical performance management system, utilizing the newly patented CenterStats collection architecture, which collects and combines key data from any data source in the contact center. AgentView allows the user to create performance indicators that can be published to virtually any system, such as the desktop, plasma, readerboards, TV monitors and to the web for 24 x 7 global access.

About Centergistic Solutions
Centergistic Solutions, Inc. provides an award-winning family of enterprise performance management software solutions for today’s dynamic contact center environment. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone working in the contact center. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic is headquartered in Orange, California, with offices throughout the U.S. as well as international distribution.

This release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 27E of the Securities Exchange Act of 1934. Statements contained in this release that are not historical facts may be deemed to be forward-looking statements. Investors are cautioned that forward-looking statements are inherently uncertain. Actual performance and results may differ materially from that projected or suggested herein due to certain risks and uncertainties including, without limitation, ability to obtain financing and regulatory and shareholder approvals for anticipated actions. Further information about such risks and uncertainties can be found in the Company’s filings with the Securities and Exchange Commission.