| Stock Ticker |
| Rainmaker | 1.15 | | 0.03 |
| SupportSoft | 3.32 | | 0.07 |
| Epicor | 10.04 | | 0.16 |
| RightNow | 17.11 | | 0.22 |
| Teletech | 17.5 | | 0.22 |
| NetSuite | 14.43 | | 0.18 |
| ATG | 4.33 | | 0.05 |
| Astea | 3.5 | | 0.04 |
| NICE | 33.79 | | 0.36 |
| HP | 52.73 | | 0.5 |
| Sykes | 23.95 | | 0.17 |
| Chordiant | 5.03 | | 0.03 |
| NCR | 14.15 | | 0.04 |
| Salesforce | 76.91 | | 0.17 |
| eLoyalty | 5.3 | | 0.01 |
| SAP | 47.37 | | -0.02 |
| Microsoft | 29.61 | | -0.02 |
| Oracle | 25.38 | | -0.09 |
| Tekelc | 18.7 | | -0.07 |
| Unica | 9.45 | | -0.04 |
| Convergys | 12.74 | | -0.08 |
| Jacada | 1.55 | | -0.01 |
| Pegasystems | 38.49 | | -0.4 |
| APAC | 5.75 | | -0.07 |
| LivePerson | 7.94 | | -0.1 |
| Amdocs | 30.1 | | -0.39 |
| Interactive | 18.92 | | -0.32 |
| ClickSoftware | 7.41 | | -0.14 |
| CDC | 2.8 | | -0.06 |
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As of 4:11 p.m. on 3/18/10 |
Cool CRM




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FOR IMMEDIATE RELEASE
BendBroadband Selects Amdocs for Triple Play Billing
Replacement project will help progressive cable provider establish next- generation billing capabilities across broadband cable, Internet and voice
ST. LOUIS, Jan. 29 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX - News), the leading provider of customer experience systems, today announced that BendBroadband, an Oregon-based, U.S. triple-play provider, selected Amdocs for next-generation billing, ordering and customer care. Amdocs' software will replace a competitor's legacy platform to help BendBroadband decrease time-to- market for new broadband cable, Internet and voice offerings.
The next-generation Amdocs platform will provide BendBroadband with the flexibility to quickly and cost-effectively enrich its triple-play offering. BendBroadband will be able to rapidly implement new applications and services to boost revenue per customer, strengthen its brand, and drive loyalty, profit and growth.
"We view billing as the core of all our back office and product systems and integral to our ability to delight customers, market products and monitor issues. These factors drove our decision to move from a hosted environment to the Amdocs system which enables us to better manage the complexities of our business," said Amy Tykeson, president and chief executive officer at BendBroadband. "By working with Amdocs, we will gain more control over billing, data, provisioning and integration with third-party vendor applications, and be able to differentiate the BendBroadband brand with a unique and personalized customer experience."
"Providers at the vanguard of the industry, such as BendBroadband, realize they cannot compete on technology alone. Increasingly, they compete on the basis of the customer experience they deliver," said Charles Born, vice president of corporate communications at Amdocs. "By deploying our systems, BendBroadband will be able to evolve with the Amdocs customer experience systems blueprint. BendBroadband will further set itself apart from the competition, offering an intentional customer experience to different customer audiences, and ensuring it is seamless across services and devices."
About the Amdocs CES Blueprint
The Amdocs CES Blueprint is the first visionary outline of the operating environment communications service providers need to establish in order to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. The blueprint allows providers to deliver a seamless customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Blueprint leverages Amdocs comprehensive business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to encompass all current and emerging customer experience business processes. For more information, go to http://www.amdocs.com/Site/Vision/ces.htm.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com.
Editorial Contact: Colleen Smith
csmith@accesspr.com
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