Toronto and Markham, ON, Canada, April 10th, 2008 – Ingle International is announcing the official launch of a new and expanded contact service centre. Combining the Ingle reputation for excellence in customer care with a state-of-the-art contact centre platform from Altitude Software, a leading independent contact centre solutions vendor, this new facility is equipped to handle the growing needs of Ingle and its sponsor groups.

“The new Ingle contact centre combines leading edge technology with high-level customer service training,” says Scott Ivory, VP Contact Centre Services for Ingle International. “We’ve developed a flexible backend infrastructure with the capability to support current, upcoming and future customer care business.”

Ingle International has deployed the Altitude IP Contact Centre solution, putting together the Altitude uCI multichannel contact centre management suite and the Altitude vBox IP communications platform. The state-of-the-art applications from Altitude Software enable the new Ingle contact centre with a built-in flexibility to embrace change, as well as proactive customer service features.

The new Ingle centre includes capabilities for inbound and outbound customer care, email response management, IVR and integrated training and customer management software. Additional features include enhanced security for customer privacy, and an integrated quality assurance and evaluation process.

The new Ingle centre includes capabilities for inbound and outbound customer care, email response management, IVR and integrated training and customer management software.

At the core of the Ingle contact service centre is the specialized staff. Ingle representatives are highly trained, university educated and multilingual. Ingle provides front line staff for everyday customer needs, plus second-tier specialized care representatives including nationally licensed Insurance Advisors, Health Information Specialists, Registered Nurses, and on-call experts.

“The needs of our customers are at the forefront of everything we do,” says Chairman Robin Ingle. “We’ve updated the technology and expanded our staff, but our customer care philosophy hasn’t changed. Our highly trained customer care staff are here to assist our clients, and now they have a formidable set of tools to do just that.”

Ingle International’s customer care centre provides telephone and email support for Petro-Points Insurance Products, Novus Health for Manulife Financial and other sponsor groups, as well as their ongoing Ingle International & Imagine Financial customer base.

“Customer care is an integral part of Ingle’s business model. The Altitude IP Contact Centre deployment will help Ingle’s highly trained customer care centre staff provide customers with unique personal attention, and help with their individual needs” stated Mark Lepko, President, Altitude Software North America. “Our solutions have an outstanding track record managing interactions and improving relationships in high-level, specialized customer service contact centres”.

In North America since 1999, Altitude Software has offices in Toronto, Canada; Chicago, Illinois; and Austin; Texas. Altitude Software’s award winning Altitude uCI suite combines best-of-breed functionality with a modular, integrated suite of products that enables organisations to handle customer interactions professionally, and optimise agent productivity by providing them with the tools they need to do their job.

Altitude uCI version 7.5 streamlines IT investments and optimizes human resources, providing businesses with a SIP-based multimedia contact centre solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors.