New Delhi, India; and Singapore, April 7th, 2008 – Altitude Software, a leading global independent contact center solutions vendor, and Consilium Software Inc. which develops Unified Communications software and solutions for enterprises and contact centers, have signed an agreement to enter into a strategic alliance in the area of customer interaction management solutions.

Commenting on the alliance, Pramod Ratwani, Founder & CEO of Consilium Software, noted that “Altitude offers a compelling value proposition illustrative of the future of the market – an innovative product for a broad range of platforms, which has clear cost benefits, protects existing investments through interoperability and has very fast deployment cycles. We are confident that this partnership will help Altitude make significant gains in this market.”

“Consilium Software is well known in the contact centre space, so we are thrilled about working with such a strong partner. We feel our product aligns well with the Asia Pacific call center and BPO sector, particularly India, providing a valuable proposition to leading companies. India has solidified its position as the dominant outsourcing destination.” said Shlomo Harari, President, Asia Pacific Region, at Altitude Software.

The Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service; and business process management. A solution with the broadest coverage, Altitude uCI supports both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact centre operational aspects, from agent coaching to IT management. The continuous bet on innovation, brought the Altitude IP Contact Center, in addition to all the PBX platforms already supported, and adds support for new media.

The new Altitude uCI 7.5 release includes a number of innovative features that strengthen the contact center’s ability to embrace industry-wide change. Its IP nature natively supports distributed operations - including home-based and remote agents – streamlining IT investments and optimizing human resources. It increases customer satisfaction with proactive customer service features and friendlier voice self-service applications. It provides managers with the tools to centrally design and deliver flexible service-delivery models that profit from increased agent productivity.