Matt Storm Product Manager Autonomy Corporation   Matthew Storm is the applications product manager for etalk’s Qfiniti product line including multi-channel interaction analysis, real-time agent support, evaluation and learning solutions. Prior to joining etalk, Matthew worked for an etalk distributor and provided implementation services to customers in the United States and Latin America. At Dell Computer, Matthew worked in contact center operations, managing all vendor relationships in the areas of quality monitoring, workforce management, eLearning and other contact center technologies. While at Dell, he implemented coaching, quality and training programs in the areas of technical support, sales and customer service. He holds a bachelor's degree in accounting from Oklahoma State University and an MBA with a concentration in Human Resource Management.