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Gary Lemke
Chief Customer Advocate   twitter  Blog  Blog
 
Gary Lemke has been a pioneer in the CRM and contact center industry for the last three decades. He currently serves as publisher of CRMAdvocate - an on-line publication tracking the latest customer management technologies, strategies, and trends.
   
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His daily column "My Take" set the bar for customer management blogs with more than a fifteen hundred entries since 2005. He has been a major contributor in many industry journals and is often quoted in industry and business publications. His Customer Support Management Magazine column won the American Society of Business Publication Editors’ national award for Best Regular Column, Contributed. Gary has also been recognized by the editors of IT Support News Magazine as one of the top 25 professionals that have made an impact on the industry. Help Desk Professionals named him a Help Desk Industry Legend. He regularly speaks at industry conferences, seminars, and user groups and provides advice to CRM and contact center solution providers.
 
Gary has hosted hundreds of Internet broadcasts on a wide range of topics to help customer-facing organizations be customer advocates. Additionally, he created the original CRM Stock Index that tracked the financial health of the industry. Gary launched the Users Choice Awards recognizing “best-in-class" customer relationship products and services based on the judgments of the most important stakeholders, the people who use the products to run their businesses.
 
Prior to CRMAdvocate, Gary was Vice President of Marketing and Development for Software Artistry (acquired by IBM and subsequently sold to Peregrine Systems) and served as Worldwide Marketing Manager for Hewlett-Packard’s UNIX Computer Systems. He has a B.S. in Mechanical Engineering from Purdue University. Gary serves as an advisor on various industry boards and has also served on the Board of Trustees for the internationally acclaimed Children's Museum of Indianapolis.
 
Contact Gary Lemke
Email: glemke@realmarket.com
Phone: +1 317.620.1210
Twitter: @lemke