Gary E. Lemke, Publisher and Founder For more than a decade, Gary Lemke has pioneered innovative programs in the customer management industry. Gary is currently publisher of CRMAdvocate Today - a premiere on-line publication tracking the latest customer management technologies, strategies, and trends. CRMAdvocate is owned by RealMarket, a market research company founded by Lemke.   For more than a decade, Gary Lemke has pioneered innovative programs in the customer management industry. Gary founded RealMarket, a market research company, and later CRMAdvocate, which publishes CRMAdvocate Today, a premiere on-line publication. Published by Gary, CRMAdvocate Today tracks the latest customer management technologies, strategies, and trends.   Gary also hosts a weekly Internet broadcast, focused on pressing topics and issues challenging customer-facing organizations. Additionally, he created the original CRM Stock Index that still tracks the financial health of the industry. Gary launched the Users Choice Awards recognizing “best-in-class" customer relationship products and services based on the judgments of the most important stakeholders, the people who use the products to run their businesses.   He has written in many industry journals and is often quoted in industry and business publications. His Customer Support Management Magazine column won the American Society of Business Publication Editors’ national award for Best Regular Column, Contributed. Gary has also been recognized by the editors of IT Support News Magazine as one of the top 25 professionals that have made an impact on the industry. He has also been distinguished by Help Desk Professionals as a Help Desk Industry Legend. He regularly speaks at industry conferences, seminars, and user groups and provides advice to CRM and contact center solution providers.   Prior to CRMAdvocate and RealMarket, Gary was Vice President of Marketing and Development for Software Artistry (acquired by IBM and subsequently sold to Peregrine Systems) and served as Worldwide Marketing Manager for Hewlett-Packard’s UNIX Computer Systems. He has a B.S. in Mechanical Engineering from Purdue University. Gary serves as an advisor on various industry boards and serves on the Board of Trustees for the internationally acclaimed Children's Museum of Indianapolis.   Contact Gary Lemke Email: glemke@realmarket.com Phone: +1 317.816.0677 x201