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Vertical Solutions, Inc. and Cameo Solutions Partner to Provide Call Connector to Cisco IP PBX Products
Xpress Call Connector will ease access between VSI’s Customer Experience Management and contact center solutions and Cisco’s IP PBX products
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Cincinnati, OH — August 14, 2012 --Vertical Solutions, Inc. (VSI) and Cameo Solutions, Inc. (Cameo) announce they have formed a partnership to develop an integrated communications connector into Cisco Systems Inc.'s Contact Center and Unified Communications products. The Xpress Call Connector will provide users of applications built on VSI's Vertical Services Platform(TM) (VSP(TM)) with easy access to Cisco's Unified Communications Manager (UCM or CallManager) and Cisco's Unified Contact Center Express (UCCX) products.
“Boosting agent or CSR productivity results in meaningful bottom-line dollar savings and enhanced customer service,” says Greg Paulson, Vice President and General Manager of Cameo Solutions. “By allowing VSP application users to remain in the solutions but fully integrated into their Cisco communication or contact center platform, they can reduce overall call-handle time while simultaneously increasing the entire customer experience.”
The VSI Xpress Call Connector will allow VSP app users to access the basics of Cisco call control, and will provide enhanced caller data such as ANI (callerID), DNIS (Dialed Number Information), and IVR-gathered information to better route the caller to an agent who can help them the first time, every time. Xpress Call Connector will work within VSI’s CRM/service management applications VContactCenter™ and VServiceManagement™ as well as within any additional applications built on the company’s Vertical Services Platform (VSP™).
“Our customers have been asking for an integrated solution with Cisco’s Contact Center products,” says Ron Wegmann, Sr., CEO, VSI. “With our Xpress Call Connector, users can ‘pop’ requests or account information simultaneously with the call – all without leaving our VSP applications.”
“Cameo Solutions is pleased and excited about partnering with Vertical Solutions,” says Paulson. “VSI has a long and rich history of providing market-leading applications in the customer experience and field service delivery space. With Cisco’s expanding market share and the obvious benefits to users of integrating the two technologies, Cameo’s efforts couldn’t come at a better time.”
About Cameo Solutions Inc.
Cameo Solutions Inc. is a leading provider of Cisco Contact Center and Unified Communications solutions. A certified Cisco ATP partner with a long history of North America deployments, Cameo is an acknowledged expert in the sale and implementation of advanced Contact Centers. Cameo also develops and supports the Cameo Xpress Dialer and Cameo Contact Center Director products. Xpress Dialer is a predictive outbound dialer and campaign manager integrated into Cisco’s Contact Center Express. Customers use Xpress Dialer to enable UCCX to perform marketing, support, and collections outbound calling without the hassle and complexity of a separate dialer application. The Contact Center Director product is an easy to use, web based wallboard application that allows UCCX supervisors and company managers customized ‘views’ into the real-time performance of their contact center. To learn more about Cameo Solutions, please visit http://www.cameosolutions.com or call 513.645.4230.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class CXM, CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. These application systems are built on a SOA-compliant, cloud-based technology platform, VSP, and are delivered as a service or on-premise in a private or public cloud environment. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is a cloud partner of NetSuite and IFS, and is headquartered in Cincinnati, OH, with offices and additional partners worldwide. For more information, visit http://www.VertSol.com or call 1.800.466.0238.
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