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7 Strategies To Protect Customer Identities In A Work-at-Home Environment
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Landing a job in today’s tough economic times is difficult. People often must commute many miles because their local community has limited opportunities. With this in mind, more and more customer care call centers are initiating opportunities for agents to work from home. Rather than driving a long distance to sit at a desk, agents now have the luxury of doing their jobs and providing customer care from the comfort of their own home.
The main concern with agents working from home is security of the customer’s information. In a time when data breaches occur almost every week, customers are often uncomfortable giving out their personal information to an unknown voice on the phone.
Here are seven strategies to use to protect customer identities and confidential information when agents work from home:
Read the entire Marc Robinson article
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