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Interactive Intelligence Releases Enhanced Version of All-in-One IP Communications Software Suite, Customer Interaction Center™
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises
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INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released an enhanced version (SU1) of its all-in-one IP communications software suite, Customer Interaction Center™ (CIC) 4.0.
“We’ll continue to add new features that help companies improve their customers’ experience, while streamlining operations for reduced costs.”
“Our latest CIC enhancements are designed to make it even easier and more cost-effective for the largest global organizations to deploy and manage our software,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “We’ll continue to add new features that help companies improve their customers’ experience, while streamlining operations for reduced costs.”
Key CIC 4.0 enhancements include the following:
Expanded Web administration capabilities simplify management of cloud-based communications-as-a-service deployments.
Site-specific administration of centralized infrastructures simplifies management of large, distributed deployments.
Improved reporting for customer feedback management increases supervisory visibility for improved agent performance.
CIC is targeted at mid-size to large contact centers and enterprises, including insurance, financial services, outsourcer, collection and utilities verticals.
CIC is available through the Interactive Intelligence channel of more than 300 resellers worldwide, and through the company’s direct sales force.
For more information about CIC’s latest enhancements, visit http://www.inin.com/ProductSolutions/Pages/CIC40-updates.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
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