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Noble Systems’ North American Contact Center Survey Reveals Widespread Exposure to Non-Compliance Risk
Almost 40 percent of respondents operating without any software, training or other resources to ensure compliance with state and federal regulations
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Atlanta, GA – June 26, 2012: Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the results of its latest survey of more than 400 North American contact center operations, revealing that almost 40 percent of respondents have yet to implement a process or engage a partner dedicated to helping them remain compliant with State and Federal regulations that govern customer contact activities.
“Noble Systems is an advocate for the contact center industry and a leader in compliance technology and training,” said James K. Noble, President and CEO of Noble Systems. “Our technology platforms offer industry-leading features for data security, Do-Not-Call, FDCPA and TSR compliance, prior consent rules, wireless call management, and more. In addition, our ‘PCI-ready’ offerings are designed for fast, efficient integration to help companies build a compliant environment and achieve PCI Compliance Certification.”
Of the 445 total participants in the survey, 42 percent rely on solutions and resources provided by a contact center software provider, while just over 18 percent manage compliance efforts through a third party entity. The remaining group – almost 40 percent of those surveyed – reported no proactive compliance resources or services of any kind. Key security and compliance features are embedded in each of Noble Systems’ flagship products including Maestro, Composer, ShiftTrack WFM and more. In addition, these same security and compliance features are available through Noble Enterprise Hosted, a cloud-based platform with all the functionality of the premise-based product. Learn more about Noble’s compliant solutions.
Conducted in the second quarter of 2012, the survey sought direct input from contact center managers about their businesses. The survey received responses from companies located across North America that service a variety of sectors including accounts recovery, travel, health care and more.
About Noble Systems®
Noble Systems Corporation is a global provider of unified contact center technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 4,000+ installations worldwide using the Noble platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA) pioneered an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesystems.com.
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