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Why You Should Fire Your Worst Client  

by Carol Tice
 
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Call Center Week - June 10 - 14, 2013 - Las Vegas - Learn More.

Every small business has them: The problem child. The screamer. Mr. or Ms. Picky. The scope-creep king. The late payer.
 
Maybe your client never returns your calls, or, on the flip side, needs to instant-message you at all hours. Their flaws may differ, but the bottom line is the same: They're your worst client.
 
This client is way more work to deal with than the rest of your client list, pays way less or way slower, or all of the above. Perhaps the best thing you can do is get rid of them.
 
Why would you do such a thing -- especially in this awful economic climate? Difficult clients can sap your energy. It's exhausting and possibly even annoying to deal with them. Your workplace becomes less desirable, too -- making it harder to keep good employees on the payroll. Then, you may simply lose the drive to find new business as you run around trying to meet your hell-client's impossible demands.
 
Read the entire Carol Tice article