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Feature Article
(Source:
NewsFactor
)
Protecting CRM Customer Data Requires Vigilance
Securing customer data is vital and requires examining vendors as well as internal and external threats. The average cost of a data breach is $202 per customer record, whether the breach comes from a hacker, inadequate systems, or a disgruntled employee. Here are some tips on how to protect your customer data inside and outside the company.
Keeping CRM customer data secure isn't a one-size-fits-all task. Indeed, tackling security issues around CRM data demands close examination of vendors as well as internal and external threats -- and it's a vital part of customer relationship management.
The alternative is devastating. Ponemon Institute research indicates that data breaches have serious financial consequences for an organization. According to the most recent Ponemon Institute Annual Cost of a Data Breach study, the average cost of a data breach has risen to $202 per customer record. The average cost of a data breach over four years is $6.65 million.
Companies should consider the issue of CRM and customer data security critically important, and this is true for companies of all sizes, according to Sanjeet Mall, a CRM architect at SAP. A company's most valuable data, he added, should be protected whether or not regulations mandate it.
Read the entire
NewsFactor
article.
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