| Stock Ticker |
| Amdocs | 20.47 |  | 1.1 |
| Selectica | 0.44 | | 0.02 |
| SAP | 40.23 | | 1.59 |
| NetSuite | 11.92 | | 0.3 |
| APAC | 4.2 | | 0.09 |
| Epicor | 4.94 | | 0.09 |
| Oracle | 19.68 | | 0.33 |
| NICE | 24.48 | | 0.23 |
| Tekelc | 14.83 | | 0.13 |
| HP | 34.76 | | 0.08 |
| Sykes | 18.23 |  | -0.01 |
| Vignette | 7.5 | | -0.02 |
| Teletech | 12.97 | | -0.06 |
| Rainmaker | 1.02 | | -0.01 |
| ICT | 6.79 | | -0.08 |
| Astea | 2.32 | | -0.03 |
| eLoyalty | 6.1 | | -0.08 |
| SPSS | 30.18 | | -0.49 |
| CDC | 1.2 | | -0.02 |
| Salesforce | 39.28 | | -0.72 |
| Pegasystems | 17.55 | | -0.44 |
| ATG | 2.9 | | -0.09 |
| Convergys | 9.57 | | -0.3 |
| Unica | 4.45 | | -0.15 |
| SupportSoft | 2.18 | | -0.09 |
| Interactive | 11.15 | | -0.64 |
| LivePerson | 2.43 | | -0.14 |
| RightNow | 7.4 | | -0.53 |
| ClickSoftware | 3.27 | | -0.28 |
| Chordiant | 3.37 | | -0.3 |
| Jacada | 2.58 | | -0.24 |
| NCR | 8.9 | | -0.91 |
|
As of 3:59 p.m. on 4/24/09 |
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Feature Article
(Source:
CustomerThink
)
5 Keys to Employee Engagement for Customer Experience
By Lynn Hunsaker, ClearAction
Lack of cooperation across organizations is a momentum inhibitor for customer experience management (CEM). Among best-in-class CEM practitioners, top challenges are:
* Cross-channel CEM.
* Organization-wide focus on customer service differentiation.
* Commonly agreed-to metrics.
* 360-degree view of customers.
All of the recent customer experience studies report broken linkages between:
* Functions’ and business units’ goals.
* Survey results and business results.
* Multiple voice of customer sources.
* Data and actions.
* Incentives and desired behaviors.
* Views of what customers want.
* Brand promise and what’s delivered.
Read the entire
CustomerThink
article.
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