AUSTIN, TX and LETTERKENNY, IRELAND – April 27, 2009 — Iontas, a global provider of business process optimization software, announced today that it has entered into a software distribution and license agreement with OpenConnect Systems Inc. Under the terms of the technology licensing agreement, OpenConnect, a leader in process discovery and analytics solutions will incorporate the Iontas Focus desktop analytics technology with its Comprehend software to capture end-user interactions with software applications in real time to aid in corporate business process improvement.
 
OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Comprehend automatically captures details about interactions of employees and customers and links this work to process performance. Users are able to replay work events to see exactly what users and customers saw and did across systems and to interrogate process maps to gain insights into the root cause driving process variations. Armed with this information, executives can make the quick and incremental decisions that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability.
 
The patented Iontas Focus technology captures end-user behavior and process steps as they are performed within and between software applications. The technology does not require integration to the software being used, enabling rapid, low-cost implementations.
 
“The Focus technology from Iontas enhances our ability to capture process steps and events on the desktop. This is especially true in areas where the use of software applications has a direct impact on the efficiency and effectiveness of the operation such as contact center, back office and retail branch environments,” said Chris Houck, Ph.D., vice president of product marketing for OpenConnect.
 
“We are pleased to supply our Focus technology to OpenConnect to help extend their Comprehend solution,” said Steve Williams, vice president, Sales for Iontas. “Our goal is to help enterprises everywhere implement business process improvement initiatives and realize a rapid return on their investment.”
 
About OpenConnect Systems
 
OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.
 
About Iontas
 
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com.