ISLANDIA, N.Y. and SOUTHFIELD, Mich., April 6, 2009 – TechTeam Global (NASDAQ: TEAM), a leading provider of IT outsourcing services, has made CA Service Desk Manager, CA CMDB, CA IT Client Manager, and CA Spectrum Infrastructure Manager integral elements in its global IT service provider business strategy. More than 1,000 TechTeam agents, analysts and technicians use CA, Inc. (NASDAQ: CA) technology to support customers across 35 countries worldwide, in multiple languages.
 
TechTeam Global provides IT services through a Single Point of Contact (SPOC) delivery model that integrates self service, service desk, remote monitoring and on site support solutions, which are tailored to the specific business environments of customers in a broad range of vertical industries. TechTeam was recently positioned as a leader in two Magic Quadrant reports published by Gartner, the “Magic Quadrant for Help Desk Outsourcing, North America” and the “Magic Quadrant for Desktop Outsourcing Services, North America.”
 
“You can imagine the importance of the toolset and infrastructure used to deliver our services to customers on a global scale,” said Gary J. Cotshott, Chairman and Chief Executive Officer of TechTeam Global. “If it’s not standardized, global and feature rich, we can’t have a competitive advantage.
 
“CA and TechTeam work well together. With CA’s technology – operated by our team of professionals – customers receive tremendous value in the form of reduced cost, higher levels of service and accelerated return on investment,” said Cotshott.
 
TechTeam Global uses CA Service Desk Manager, integrated with CA IT Client Manager, to deliver incident, problem and change management across the business supporting effective delivery of high quality IT services at a low cost point. By automating processes, CA IT Client Manager and CA Service Desk Manager are designed to help TechTeam Global to reduce the effort spent on routine tasks such as software delivery, patch updates and password resets.
 
TechTeam Global incorporates CA Spectrum for infrastructure management and service impact analysis, which helps the company meet its service level agreements as well as to deliver enhanced value. With CA Spectrum, TechTeam is better able to monitor a customer’s entire network – pinpointing issues down to the device and even physical port level.
 
“CA’s IT service management and service availability technology is well suited for TechTeam Global’s innovative service model,” said Brian Bell, senior vice president and general manager, CA Service Management. “As more organizations consider outsourced IT services for all or part of their business, TechTeam Global, backed by CA’s enterprise IT management solutions, is well positioned to expand its customer numbers, its support services and its global reach without adding a lot of overhead expense.”
 
CA and TechTeam Global at HDI Conference
 
CA and TechTeam Global are exhibiting and participating in the HDI Conference April 6 – 9 at Mandalay Bay in Las Vegas. Visit CA at booth #540 and TechTeam Global at booth #619. In addition, hear TechTeam Global customer Deere & Company on April 8 discuss how they managed a change in support platform from HP technology to CA technology.
 
About CA
 
CA (NASDAQ: CA) is the world’s leading independent IT management software company. With CA's Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage. For more information, visit www.ca.com.
 
About TechTeam Global
 
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800 522 4451 or visit www.techteam.com.
 
About the Magic Quadrant
 
The Magic Quadrants are copyrighted 2009 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
 
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Copyright © 2009 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.