| Stock Ticker |
| Nortel | 1.69 |  | 0.12 |
| ClickSoftware | 2.36 | | 0.16 |
| NetSuite | 12.11 | | 0.3 |
| Chordiant | 3.25 | | 0.03 |
| Intervoice | 8.24 | | 0.02 |
| eLoyalty | 4.2 | | 0 |
| Tekelc | 12.75 |  | -0.08 |
| Amdocs | 25.02 | | -0.3 |
| CDC | 1.33 | | -0.02 |
| Selectica | 0.98 | | -0.02 |
| Pegasystems | 10.73 | | -0.26 |
| SPSS | 24.38 | | -0.62 |
| LivePerson | 2.85 | | -0.09 |
| HP | 38.5 | | -1.5 |
| Oracle | 16.21 | | -0.67 |
| SAP | 34.76 | | -1.55 |
| Vignette | 8.34 | | -0.39 |
| Unica | 5.88 | | -0.29 |
| Astea | 3.33 | | -0.17 |
| NCR | 17.3 | | -0.92 |
| NICE | 18.51 | | -1.15 |
| Teletech | 10.2 | | -0.7 |
| Sykes | 16.1 | | -1.15 |
| Salesforce | 33.97 | | -2.53 |
| SupportSoft | 2.41 | | -0.18 |
| ATG | 2.75 | | -0.23 |
| Convergys | 11.76 | | -1.01 |
| APAC | 1.47 | | -0.13 |
| Epicor | 6.25 | | -0.59 |
| Interactive | 7.11 | | -0.71 |
| Rainmaker | 1.4 | | -0.2 |
| RightNow | 6.16 | | -1.05 |
| ICT | 5 | | -1.82 |
|
As of 3:48 p.m. on 10/9/08 |
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News You Can Use
(Source: Service Strategies)
Services Industry Summit Showcases eService Strategies and Challenges
Leading Technology Companies Discuss eService and Web Support Best Practices, Presentations Now Available Online
SAN DIEGO, CA (May 15, 2008) - Service Strategies Corporation, today announced the successful completion of its recent event “Services Industry Summit: eService Strategies and Challenges,” held in Charleston, SC and the availability of the conference presentations on its website. Visitors who register for the community section of the site (www.servicestrategies.com) will find a large library of best practice presentations, articles, blogs and other resources related to technical support, customer service, and other technology services topics.
The recently completed event featured presentations from industry leaders such as IBM, McAfee, NetApp Global Services, Nokia, Novell, Vignette Corporation, and more. Topics included: The Optimal Service Model: A Self-Service and Assisted-Service Blend; Knowledge Management Strategies and Challenges; Evolving eService Models – Driving Efficiency without Losing Touch, among others.
Also announced were details on the company’s upcoming “Services Industry Summit: Strategies for Service Excellence” event to be held October 6–8, 2008 in Las Vegas, NV. The event will include a range of topics covering technical support, professional services and include workshops and an executive forum session. For more information or to register, visit www.servicestrategies.com, email info@servicestrategies.com, or call 800.552.3058 toll free in North America.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for the world’s leading technology companies by providing industry standards, career development and training programs that ensure delivery of high quality customer service and support. The company also provides strategic advisory and consulting services that help companies dramatically improve their service operations.
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com.
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