Citizens of major cities are becoming even more knowledgeable, savvy and vocal about what they expect from their public-service agencies and want a more sophisticated relationship with their governments in return for their votes and taxes, according to a new global research report from Accenture (NYSE: ACN).
 
The report, “Exploring People’s Perspectives on the Role of Government,” is based on research conducted by the Accenture Institute for Public Service Value as part of the Accenture Global Cities Forum, in which Accenture convened full-day panels of citizens representing a wide range of demographic backgrounds in London, Sydney, Singapore, Berlin, New York, Paris, Madrid and Los Angeles. The purpose of the research was to solicit citizens’ views on how effective their governments are in delivering services that meet their needs and improve their quality of life.
 
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