Cool CRM
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Upcoming Events
|  Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 9 September 2010; Minneapolis, MN)
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| 2010 QATC Annual Conference
Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems? (September 15-17, 2010; Nashville, TN)
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| Loyalty & CRM Summit 2010
A Unique Platform gathering both International & Local Leading Players such as Taobao.com, Avon, Best Buy, UPS and Groupe Aeroplan etc. Customer Retention / CRM, Loyalty / Relationship Marketing, Research / Analysis, Strategic Planning, Database Marketing, Business Development, Product Managers, Corporate Communications and Sales will be relevantly represented. Over 15 Loyalty & CRM Case Studies and Presentations from EXPERT PRACTITIONERS will be showcased at the three-day event. (September 15-16, 2010; Shanghai, China)
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| 5th Annual Customer Experience Management & Retention Conference
Learn and share insights with more than 18 Customer Experience, Care, Advocacy and Loyalty Leaders on the latest developments in the design of strategies and methodologies being deployed to determine the proper key performance indicators for customer satisfaction. This conference will focus on how to enhance customer-facing operations/services and how to exploit new media channels for the transmission of branded experience provoking content. (September 15-17, 2010; San Francisco, CA)
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| Service Management Expo 2010
A first class service... that's what it is all about. Not to mention reducing costs, improving productivity and seeing an increase in profit and all of this delivered through efficient management of your field service team. Sound familiar to your current challenges at work... then take advantage by registering for SME and gain access to the industry's leading FREE conference programme, over 100 suppliers of the latest technologies and a wealth of networking opportunities. (21-22 September 2010; Birmingham, NEC)
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| Social CRM Expo
Social CRM Expo is where you will learn how to effectively use the social channel, in conjunction with the others to make your organization even more successful.by enabling you to have a more complete view and understanding of your customers to boost retention, sales and results. (October 4-6, 2010; Los Angeles, CA)
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| Aberdeen Chief Service Officer Summit
The CSO Summit will be the preeminent event of 2010 facilitating the forum for service, operations, and customer management executives to network, learn, and communicate the strategies necessary to successfully excel in any industry - and in any economic condition. Just as past summits have provided opportunities for peers to connect with one another to strengthen their overall service organizations, the 2010 CSO Summit will focus on the real value that can be delivered by a fully connected service enterprise. (October 7-8, 2010 ; Boston, Massachusetts)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 7 October 2010; Long Beach, CA)
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| DMA: 2010
DMA2010 has it all - the latest technology, current research, renegade thinkers, industry giants, hundreds of educational sessions, thousands of your peers, and the world's largest exhibition for direct and interactive marketers. DMA2010 will feature hundreds of educational sessions, roundtables, forums, and case studies led by the direct marketing community's best and brightest thought leaders. Plus, you'll meet thousands of people from around the globe in the world's largest marketing Exhibit Hall. (October 9-14, 2010; San Francisco, CA)
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| Technology Services World
Being a technology services executive is no walk in the park. Whether it's meeting the demands of customers or those of your C-Suite or Board of Directors, those of us who are brave enough to assume services leadership roles live in the cross-hairs of multiple stakeholders whose needs are rarely the same and are often conflicting. How do we wrestle these challenges to the ground and come out on top? Our industry is filled with success stories from companies and individuals who have been at the forefront of developing innovative solutions and best practices as well as those who have done world class implementations of existing best practices. These case studies of success will be on display at TSW 2010 Las Vegas, exploring areas that represent key leverage points in running a profitable and highly performing services business. Additionally, the agenda will feature recent TSIA research that provides fact-based evidence of the most effective strategies and tactics that produce sought-after business results and greater levels of success. (October 18-20, 2010; Las Vegas, NV)
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| The 12th Annual Signature Customer Service and Support Professionals Conference
From precious gems of industry business knowledge to exclusive networking opportunities, from structured masterminds to personal one-on-one coaching, it's about thinking big, being extraordinary, and settling for nothing less than the best. High Tech High Touch Solutions' goal is to continually evolve the service and support aspect of business by bringing together the top experts and sharing the most advanced and practical information on industry best practices. With the relationships fostered by the expert presenters, you are provided with an awesome educational experience. From laser-focused business strategies to inspirational industry recognized speakers and networking bar none, the Signature Event for 2010 promises to be the event that everyone will be talking about. (October 25-27, 2010; Las Vegas, NV)
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| NACCM - "Welcome Home."
For over 8 years, the North American Conference on Customer Management has been your most trusted partner for peer-to-peer sharing, leadership building sessions, and legendary storytellers, leaving your with the inspiration and information to make a difference. Featuring: L.L. Bean, GE, Wyndham Hotels, Citibank, CareerBuilder, Humana, CVS Caremark, Ace Hardware, Southwest Airlines, PetsMart, Yahoo!, EA, and more... (October 25-27, 2010 ; Orlando, FL)
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| Voice of the Customer Retreat
In tough economic times, customer retention almost always pays bigger dividends than chasing first-time buyers. If you'd like to explore the latest and smartest concepts for building a more engaged and enthusiastic customer base, we've created an event you'll love. This highly-focused forum will bring together a great lineup of speakers , hands-on experts in building customer communities, improving customer satisfaction, and creating a more customer-centric company culture. (October 25 0 27, 2010; Bolton, MA)
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| LINKAGE
Linkage Strategies has helped make customers a company's greatest asset for the past 14 years. Align internal operational measures with market feedback for financial success, giving the customer a voice at the executive table. Featuring LEGO, Home Shopping Network, Stowe Mountain Resort, Zions Banc, Intuit, Kraft, AIG and more... (October 25-27, 2010 ; Orlando, FL)
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| CUSTOMER UNinterrupted
In any always 'on' society, develop a consistent strategy for delivering seamless service interactions across multiple channels. CUSTOMER UNinterrupted focuses on self-service, online experience and technology. Featuring: AT&T, AIG, Continental Airlins, Verizon, AutoTrader.com, Earthlink, and more... (October 25-27, 2010 ; Orlando, FL)
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| Telecoms Customer Segmentation & Intelligence
Now in its 12th year, IIR's Customer Segmentation & Intelligence conference is firmly established as the premier forum for segmentation, marketing, pricing and business intelligence professionals within telecommunications service providers. Attendees will learn how to develop actionable customer segmentation and intelligence strategies; moving beyond data collection to the practical and tangible application of customer insights to CRM, churn prevention, product development, pricing and marketing initiatives (25-28 October, 2010; London, UK)
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| 7th Annual Multicultural Marketing Summit
Business executives from across the nation will gather for the 7th Annual Multicultural Marketing Summit in order to gain firsthand knowledge of how Hispanics, African Americans, and Asian Americans contribute to the increasingly diverse richness of the population. During the three-day conference, attendees will learn and understand what multiculturalism means for their enterprises, in order to navigate in the direction that will better serve their constituencies and bear fruit for their investors. (October 27 - 29, 2010; Miami, FL)
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| Social Media: Customer Response Summit
The summit is not intended to share basic ideas on social media, the growth of social media or if you should adopt social media. The summit is designed to provide real life and practical examples of how other companies are creating contact center customer response strategies to meet this challenge. The summit will answer relevant questions: Can an ROI be accomplished through social media and a customer response? What are the direct KPI (Key Performance Indicators) that are being established and used for social media response? What are the challenges and benefits to establishing a customer response through social media? (November 3-4, 2010; Scottsdale, AZ)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 4 November 2010; Dallas, TX)
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| SQM's 2010 Call Center Conference
This is SQM's 12th Annual Most Prestigious North American Call Center Industry 2010 Awards for Service Quality Excellence - as judged by customers who call the call center and by employees who work in the call center. SQM will be presenting Service Quality Excellence Awards and Certificates. (November 17-18, 2010; Toronto, Canada)
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| Customer Experience Exchange 2010
The Customer Experience Exchange offers each attendee the opportunity to exchange their ideas, knowledge and expertise with 150 other Directors who each share their need to increase operational efficiency, maximise service levels, better understand customers' needs and stay ahead of the competition in this tough economic climate. The Exchange provides an ideal platform for global organisations to learn from their peers and competitors and take home an extensive list of ideas to implement upon their return to the office. (November 28-29, 2010; Amsterdam)
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