CRM Evolution 2015

We're excited about the 10th anniversary of CRM Evolution and can't wait to share with you the exciting program we're planning! The CRM industry is always evolving and has changed dramatically over the last few years. Join us as we look towards the future of the CRM industry and the many ways new tools and strategies will impact your business. Why You Should Attend: create great customer engagemen . . .

Aug 17 - New York, NY

Preparing Global Leaders Academy

Preparing Global Leaders Academy is a premiere international educational program for the best students and young professionals around the world. PGLA is an intensive one week program taking place in Amman, Jordan. Students will join a distinguished faculty that includes PGLF founder Dr. Sam Potolicchio (Georgetown University, New York University, RANEPA) and Columbia University Professor Dr. Abdul . . .

Aug 24 - Amman, Jordan

Call Center Summit for Public Sector

The increasing expectations for public-sector service levels necessitates a hard look at whether your current call center operations have the capability to deliver adequate user-centered experiences, while driving a culture of efficiency and effectiveness. Call Center Summit for Public Sector 2015 will focus on the most efficient tools and capabilities to help you improve operations and delivery m . . .

Sep 30 - Washington, DC

Customer Experience Management Summit 2015

ACI's 2nd Customer Experience Summit will take place in London, UK, on 7 - 8th October 2015. The two day event will cover various timely themes in customer experience, from the cultural shift taking place within organisations, connecting CX to financial performance, how to coordinate the various CX initiatives between departments for a common vision, analysing consumer insights, CX metrics and CX . . .

Oct 7 - London, UK