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Industry Events
for the customer experience, CRM, and the contact center.
CRMAdvocate is proud to work with the following events as a sponsor, contributor, and / or speaker. These events
offer great opportunities to learn innovative strategies, discover best practices and network with like-minded professionals.
Submit your next event for inclusion in CRMAdvocate (subject to editorial review and approval).
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| | | 3rd Annual Utility Customer Experience Management Conference (February 8-10, 2012; San Antonio, TX)
A three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. This conference will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer satisfaction and enhance the customer service experience while delivering and earning revenues from their services.
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| | | Remote Agent Summit (February 21 - 23, 2012; Dallas, TX)
200+ industry leaders are gathering to learn more from leading global brands. The all-stars who have carefully and successfully planned, launched and expanded home working programs are telling their stories. Voice, back-office, help desk, chat, social media, security, virtual learning, flexible scheduling, sourcing & hiring, collaboration & connectivity - on the summit agenda. Revising business process and strategy, leveraging technology, swapping best practices - on your agenda.
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| | | Society of Workforce Planning Professionals Annual Conference (March 7-9, 2012; Nashville, TN)
The conference will begin an exciting keynote speaker that will kick off the conference on Wednesday morning, followed by great workshops. The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Learn from industry experts and your peers in over 60 different sessions during this exciting event.
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| | | Global CRM and Loyalty Excellence (13-14 March 2012; Lisbon, Portugal)
Learn to better understand the key points of CRM through a number of highly relevant and practical case studies. Broaden your knowledge with real life examples from various industries. Figure out how to create a bonding relationship with your customer, which will really last. Explore new trends in Social Media and their impact on the CRM and Loyalty. Find answers to your questions from top leaders from various industries.
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| | | Gartner Customer 360 Summit (14 - 16 March 2012; Orlando, FL)
Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business. This must-attend CRM event brings together senior business, marketing and IT leaders to focus on creating a strategic, unifying vision for customer engagement and experience management.
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| | | Customer Experience Management in Telecoms (18 - 21 March, 2012; Dubai, United Arab Emirates)
With more operators than ever penetrating the telecoms market in the Middle East, the customer experience has become the most important differentiator for operators to gain a competitive advantage. Telecoms IQ's Customer Experience Management in Telecoms - Middle Eastern Summit provides an unmissable opportunity to learn how to develop and implement a CEM transformation program and engage your staff to become more customer-centric. Find out how to deliver a personalized customer experience to your segments and use it to drive customer loyalty and lifetime value.
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| | | Customer Experience Management in Telecoms - Middle Eastern Summit (18 - 21 March, 2012; Dubai, United Arab Emirates)
With more operators than ever penetrating the telecoms market in the Middle East, the customer experience has become the most important differentiator for operators to gain a competitive advantage. Telecoms IQ's Customer Experience Management in Telecoms - Middle Eastern Summit provides an unmissable opportunity to learn how to develop and implement a CEM transformation program and engage your staff to become more customer-centric.
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| | | Loyalty Expo 2012 (March 18-20, 2012; Orlando, FL)
Loyalty Expo is a true voice of the customer-driven, best practice-focused customer loyalty and reward conference. By attending, you'll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders such as Sears, Golfsmith, Navy Federal Credit Union, Nicor, Radio Shack and Green Mountain Coffee will be sharing their experiences and insights on customer retention strategies and trends. Attendees will leave Loyalty Expo with an understanding of new research, technologies and solutions to aid their organizations on the customer loyalty journey.
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| | | Loyalty World Deutschland 2012 (20 - 22 March 2012; Germany)
Loyalty World Deutschland 2012 will outline how brands can effectively deliver on their customer strategy and deliver a consistent, engaging message across all channels - including new technology and traditional approaches. Throughout the conference, loyalty leaders will be looking to organisations providing products or services to help them overcome their challenges, and to enhance, develop and implement their customer strategy.
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| | | The CMO Show (27 - 29 March 2012; London, UK)
The CMO Show provides an unrivalled platform to expose the most pressing business challenges on the minds of CMOs. Discussing everything from data analytics to customer loyalty to globalisation, it is the perfect opportunity to identify and approach new business prospects. Building on the 9 years of success of Loyalty World, The CMO Show 2012 is designed to be Europe's leading event for Chief Marketers, where CMOs learn how data and technology can generate ideas, drive sales and marketing and increase response and revenue.
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| | | Social CRM Workshop 2012 (9-10 April 2012; Singapore)
This workshop aims to help practitioners develop a deeper understanding of customer relationship management strategies with social media, addressing the most current issues related to CRM and how social media is playing an increasingly vital role in customer engagement and retention. In-depth case studies, hands on activities and thought provoking presentations will serve as a common ground for delegates to learn and acquire knowledge on the subject.
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| | | Social CRM Workshop 2012 (12-13 April 2012; Hong Kong)
This workshop aims to help practitioners develop a deeper understanding of customer relationship management strategies with social media, addressing the most current issues related to CRM and how social media is playing an increasingly vital role in customer engagement and retention. In-depth case studies, hands on activities and thought provoking presentations will serve as a common ground for delegates to learn and acquire knowledge on the subject.
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| | | Telecom CEM World Congress (17-19 April 2012 ; Berlin, Germany)
The growing trend of consumers to base their choice of operators, services and products on the customer experience they receive, means that operators need to carefully examine and optimise their Customer Experience strategy to meet and exceed customer expectations. Providing a seamless and sustainable customer experience in today's experience-driven market is no longer an optional extra, but a requirement for any operator wanting to effectively compete and differentiate themselves. So what makes for an exceptional customer experience? What are the organisational, technical and mindset prerequisites for making it a reality? And how do you sustain it? IIR's Telecoms Customer Experience World will examine these questions and many more. The conference presents a unique opportunity for discussing the best practices in optimising your customer experience management with a special emphasis on leveraging social media/networks for this purpose.
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| | | Contact Center Conference and Expo (April 23 - 26, 2012; Orlando, FL)
Attending this conference will help you meet your professional career goals; give you the knowledge to improve the customer experience for your contact center; find the latest tools; discover emerging trends; develop new or improve existing processes; network and gather with other higher-level professionals; and gain industry insight you won't find anywhere else.
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| | | HDI Conference and Expo (April 24 - 27, 2012; Orlando, FL)
Interact with more than 1,600 IT service and technical support professionals as they address today's most pressing service and support challenges. Only HDI's IT service and technical support conference, with its expansive resources, can bring you strategies for achieving service management excellence. Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI Annual Conference is the largest, most-respected technical support educational event.
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| | | Smarter Services Executive Symposium (May 1 - 2, 2012; Chicago, IL)
The Symposium provides an invaluable opportunity to network with Field Service, Customer Service, and Customer Experience executives in an environment conducive to creating and advancing executive-level relationships. The Smarter Services Symposium will emphasize a case-study driven approach and will be organized around a combination of workshops, roundtable discussions and presentations, creating an experiential learning environment.
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| | | Middle East CRM & Customer Intelligence Summit 2012 (14-15 May 2012; Dubai, United Arab Emirates)
The Middle East CRM & Customer Intelligence Summit 2012 is an international gathering of IT & business leaders, government officials, industry experts and active buyers to share strategies, insights and best practices for successful CRM deployment, customer experience management, social media integration, data integrity and analytics. The objective of the summit is to facilitate an international platform, bringing together over 200 business and IT professionals from a cross-section of organization and industries featuring keynote presentations, end-user case studies, solution provider sessions and workshops to provide delegates with actionable advice and strategic insight to address their most pressing CRM /CEM / Customer Intelligence issues and create business value from their initiatives.
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| | | Sapphire Now + ASUG Annual Conference (May 14 - 16, 2012; Orlando, FL)
Join us for the world's essential business technology conference and the largest SAP customer-run conference. Custom-led educational sessions to help SAP users better understand how to capitalize on their SAP investment and enhance competitive position. Expert insight and hands-on product experiences. Access to the entire SAP ecosystem of customers, partners, and experts in one location.
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| | | Loyalty World Mexico (15 - 16 May 2012; Mexico City, Mexico)
Loyalty World Mexico is a two-day senior-level B2B conference for all B2C businesses - retail, travel, entertainment, banking, and more - seeking the best business strategies to maximize returns from customer retention and loyalty programs. Loyalty World Mexico is about understanding what customer management actually means today in a very different trading environment with a very discerning and anxious customer base. And it's about understanding the complex relationships that you need to put in place to create that happy and loyal customer.
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| | | SCORE Conference (May 16-18, 2012; Boston, MA)
Whether you are new to SCORE or have joined us before, you can't afford to miss our 10th customer service industry annual event. Nowhere else will you find such a select group of best-in-class industry leaders who will present innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, incentive-based compensation, and customer retention and loyalty. These topics will both strengthen your current CEM strategies and inspire new ideas for your organization.
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| | | Contact Center Executive Summit (May 16-17, 2012; Denver, CO)
Lauded as one of 2012's most highly anticipated industry events, the Contact Center Executive Summit is arguably the one conference this year that you simply can't afford to miss. The Summit brings together accomplished leaders from across the globe to collaborate and share proven strategies and innovative best practices. By attending you'll benefit from a wealth of valuable advice, information, and insights and that can make all the difference to the imminent success of your contact center. In order to thrive and compete, contact centers must provide truly world-class customer service - attend the Summit to learn about the latest "megatrends" and crucial proven strategies for ongoing success.
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| | | Field Force Conference & Expo (May 16-17, 2012; Orlando, FL)
The Field Force Conference & Expo will focus on specific challenges and opportunities that face organizations managing a remote workforce-whether that workforce consists of field technicians, delivery drivers, utility workers, or route sales personnel. Today's remote workforce needs to communicate with both the enterprise and customers efficiently to deliver services and solutions and maintain a competitive edge.
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| | | Global Retail Marketing Association's Executive Leadership Forum (May 17 - 19, 2012; St Petersburg, FL)
A select group of 125 CEOs, CMOs and key executive decision makers are invited to participate in an exclusive, two and a half day educational and networking leadership forum. The world class forum cultivates inspiration, idea and peer exchange and features a provocative agenda of globally recognized speakers from business and government. The boutique venue fosters direct dialogue, open debate and critical problem solving sessions to help CEOs and CMOs navigate through the challenging retail landscape and transform business models for the future.
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| | | Call Center Week 2012 (June 4 - 8 ,2012; Las Vegas, NV)
Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show. As contact centers continue to evolve and add channels of communication - live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.
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| | | Call Center | Week (June 12 - 15, 2012; Las Vegas, NV)
As contact centers continue to evolve and add channels of communication - live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.
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| | | The 7th Annual Top Ranking Performers Conference - Best in Americas (June 18 - 21, 2012; Orlando, FL)
Learn best practices from those doing the job, not vendors or consultants. Network with the best in the region. Participate in interactive sessions. Hear mistakes others have made and avoid them. Learn how to run a successful inbound, outbound, blended or remote center.
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| | | Top Ranking Performers Conference - Best in EMEA (June 26 - 29, 2012; London, UK)
Learn best practices from those doing the job, not vendors or consultants. Network with the best in the region. Participate in interactive sessions. Hear mistakes others have made and avoid them. Learn how to run a successful inbound, outbound, blended or remote center.
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| | | Call Center Optimization Forum ( August 9, 2012; Oakland, CA)
You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.
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| | | Call Center Optimization Forum ( June 28, 2012; Columbus, OH)
You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.
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| | | Top Ranking Performers Conference - Best in APAC (July 9 - 12, 2012; Singapore)
Learn best practices from those doing the job, not vendors or consultants. Network with the best in the region. Participate in interactive sessions. Hear mistakes others have made and avoid them. Learn how to run a successful inbound, outbound, blended or remote center.
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| | | SpeechTEK 2012 (August 13 - 15, 2012; New York, NY)
SpeechTEK will feature two packed days of conference sessions, keynotes and case studies plus an exhibit hall showcasing leading vendors and solutions providers, dedicated to bringing buyers and sellers together in a focused setting.
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| | | CRM Evolution 2012 (August 13 - 15, 2012; New York, NY)
CRM magazine returns to New York city with its seventh annual conference. The event is a valuable networking opportunity for top CRM executives and an excellent learning experience for professionals involved in CRM purchasing and implementation. Leading decision makers and managers gathered to learn how to optimally apply sales, marketing, and customer service tools and techniques by utilizing the right mix of people, processes, and technologies.
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| | | Contact Centres World (20-23 August 2012; Johannesburg, South Africa)
Technology moves fast, and companies need to find the most cost effective solutions for their business objectives. Quality of service and performance are still key issues driving this industry, and companies need to know how to do this better! Contact Centres World Africa promotes the development of call centres in Africa and is the place in where business is done. The two-day agenda will provide an unrivalled learning experience, with case studies and keynote addresses from leading enterprises in Africa.
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