9th Loyalty Summit

9th edition of Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability. The event gets together leading B2C brands across all verticals durable, non-durable, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for buildin . . .

Feb 3 - Mumbai, India

Customer Service Experience

Now in its fifth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes soci . . .

May 23 - Washington, DC

CRM Evolution 2016

The conferences bring together the leading sales, marketing, customer service, and speech recognition solutions providers in one place for an in-depth look at the latest innovations and strategies for customer engagement. With more than 125 business and technology sessions to choose from, attendees will have plenty of opportunities to learn how to take their customer interactions to new heights. N . . .

May 23 - Washington, DC