Customer Response Summit

The Customer Response Summit Series continues to showcase first-hand, how top brands are challenging the 'status quo' of traditional and emerging customer success strategies. Global brands are sharing their insights into why rethinking traditional methods is critical to future success. Intimate, laser focused forum, with over 150+ of the best and brightest minds in customer management - 53% of att . . .

Sep 28 - Seattle, WA

Call Center Summit for Public Sector

The increasing expectations for public-sector service levels necessitates a hard look at whether your current call center operations have the capability to deliver adequate user-centered experiences, while driving a culture of efficiency and effectiveness. Call Center Summit for Public Sector 2015 will focus on the most efficient tools and capabilities to help you improve operations and delivery m . . .

Sep 30 - Washington, DC

Customer Experience Management Summit 2015

ACI's 2nd Customer Experience Summit will take place in London, UK, on 7 - 8th October 2015. The two day event will cover various timely themes in customer experience, from the cultural shift taking place within organisations, connecting CX to financial performance, how to coordinate the various CX initiatives between departments for a common vision, analysing consumer insights, CX metrics and CX . . .

Oct 7 - London, UK

Contact Center Demo & Conference

In an era of great expectations and remarkable change, modern contact center leaders must find a way to satisfy their customers. New technologies and the explosive growth of channels such as self-service, chat, and social media have put the customer in the driver's seat of their own experience, all while elevating the importance of the contact center. Struggles with staffing, training, and perform . . .

Oct 19 - Las Vegas, NV

CRM Evolution 2016

The conferences bring together the leading sales, marketing, customer service, and speech recognition solutions providers in one place for an in-depth look at the latest innovations and strategies for customer engagement. With more than 125 business and technology sessions to choose from, attendees will have plenty of opportunities to learn how to take their customer interactions to new heights. N . . .

May 23 - Washington, DC