B-to-B Customer Experience Summit

Focused on the latest and best customer strategies for B-to-B companies, we'll help companies go beyond customer listening to become more intelligent about their customers. Engaging workshops and networking will be aimed at sharing expert advice and best practices. The results of two groundbreaking studies will be release at the Summit. The Value of Making it Easy is focused on the impact of impro . . .

Apr 29 - Scottsdale, AZ

Contact Center Expo & Conference

Today's customers demand personalized, high quality service in the channel they want, when they want it - and they can (and do!) tell the world if you don't meet their expectations. This reality, combined with advances in self-service, is forcing a transformation in our industry. Mechanistic, siloed contact centers are a thing of the past - delighting customers today requires a more complex, holis . . .

May 6 - San Diego, CA

Customer Loyalty 2014 Conference

Customer Loyalty 2014 will provide customer loyalty professionals with a deeper understanding of the key issues affecting the design and delivery of a consistent, meaningful and rewarding customer loyalty program to achieve an ever-growing and active customer base. Benefit from two days of case study presentations from Zappos.com, Hilton Worldwide, Bing, and many others! Attendees will be afforded . . .

May 13 - Boston, MA

Gartner Customer 360 Summit

The Gartner Customer 360 Summit continues to be the must-attend event for CRM professionals focusing on exceeding their business growth objectives by implementing the latest social and mobile strategies and technologies, as well as traditional customer points of interaction. Customer 360 provides the very latest strategic, as well as tactical, insight into understanding, engaging and managing cust . . .

May 19 - Orlando, FL

Call Center Week

Call Center Week is your annual meeting place for best practices and discovery of new technologies. Designed for team attendance, this event is rich in client-side attendees and speakers, and personalized content and networking options. The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking.Expansive Exhibit Hall, allowing . . .

Jun 9 - Las Vegas, NV

Forrester's Forum For Customer Experience Professionals East

Why boost your customer experience to the next level? Over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%. During this Forum, Forrester will reveal how these leaders were successful and what you can do in your company now to start seeing similar results. Through keynote speeches and track sessions, attendees will learn how to . . .

Jun 26 - New York, NY

SpeechTEK

There's no doubt that speech technology is becoming more pervasive. Whether it's for IVRs, call center analytics, voice biometrics, intelligent personal assistants (inspired by Apple's Siri software), or multimodal applications, organizations are relying on speech technology more than ever before. Learn how to leverage these solutions and more for your enterprise at SpeechTEK, the largest U.S. con . . .

Aug 18 - New York, NY

CRM Evolution

Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels-which includes social media and mobile devices. It's clear that the much-anticipated multichannel customer service environment is here. However, technology alone is not enough . . .

Aug 18 - New York, NY

Customer Festival USA

America's Customer Festival is in its 4th year as the USA's leading loyalty marketing and business intelligence event. It is a place where innovation and expertise is showcased, solutions are found and learning is done. America's Customer Festival is different. We've created an innovative and unique format that takes the chance out of networking, eliminates boring broadcast style presentations, an . . .

Sep 15 - Las Vegas, NV

DMA 2014

Be sure to attend The Global Event for Data-Driven Marketers and join with the world's largest gathering of data-driven marketing professionals. At DMA2014, the focus will be on igniting customer engagement. We'll help you discover innovative ways to engage customers and drive response, via leading-edge case studies from global brands; more than 70 conference sessions designed for team development . . .

Oct 25 - San Diego, CA