Forrester's Forum For Customer Experience Professionals East

Why boost your customer experience to the next level? Over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%. During this Forum, Forrester will reveal how these leaders were successful and what you can do in your company now to start seeing similar results. Through keynote speeches and track sessions, attendees will learn how to . . .

Jun 26 - New York, NY

CRM Evolution

Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels-which includes social media and mobile devices. It's clear that the much-anticipated multichannel customer service environment is here. However, technology alone is not enough . . .

Aug 18 - New York, NY

SpeechTEK

There's no doubt that speech technology is becoming more pervasive. Whether it's for IVRs, call center analytics, voice biometrics, intelligent personal assistants (inspired by Apple's Siri software), or multimodal applications, organizations are relying on speech technology more than ever before. Learn how to leverage these solutions and more for your enterprise at SpeechTEK, the largest U.S. con . . .

Aug 18 - New York, NY

Customer Festival USA

America's Customer Festival is in its 4th year as the USA's leading loyalty marketing and business intelligence event. It is a place where innovation and expertise is showcased, solutions are found and learning is done. America's Customer Festival is different. We've created an innovative and unique format that takes the chance out of networking, eliminates boring broadcast style presentations, an . . .

Sep 15 - Las Vegas, NV

Worldwide Customer Service Conference

We expect a large percentage of participants to be from around the world. Over 20 countries will be participating. Firms who have successfully been creating a service culture will be on the program. If you want to learn how to drive a service culture and focus on improving your customer experience, this Worldwide Conference will help you walk away with ideas that work and network with other succes . . .

Oct 2 - Minneapolis, MN

Customer Experience Management Summit

ACI's Customer Experience Management Summit taking place on 15th & 16th October 2014, is a two day event focussed on transforming your customer experience management (CXM) initiatives through identifying key challenges in CXM, utilising the latest developments across multiple platforms to your advantage, creating experiences that will resonate with your customers' desires in truly connecting with . . .

Oct 15 - London, UK

DMA 2014

Be sure to attend The Global Event for Data-Driven Marketers and join with the world's largest gathering of data-driven marketing professionals. At DMA2014, the focus will be on igniting customer engagement. We'll help you discover innovative ways to engage customers and drive response, via leading-edge case studies from global brands; more than 70 conference sessions designed for team development . . .

Oct 25 - San Diego, CA