| Stock Ticker |
| Selectica | 0.25 |  | 0.02 |
| eLoyalty | 6.09 | | 0.38 |
| ATG | 3.92 | | 0.19 |
| RightNow | 15.01 | | 0.72 |
| Interactive | 17.27 | | 0.43 |
| Jacada | 1.46 | | 0.03 |
| SupportSoft | 2.56 | | 0.05 |
| Oracle | 23.55 | | 0.44 |
| ClickSoftware | 6.75 | | 0.12 |
| NCR | 12.98 | | 0.16 |
| Microsoft | 28.02 | | 0.18 |
| HP | 47.32 | | 0.29 |
| Tekelc | 14.55 | | 0.06 |
| Epicor | 7.36 | | 0.03 |
| Unica | 8.06 | | 0.03 |
| Astea | 3.3 | | 0 |
| Convergys | 10.78 | | 0 |
| APAC | 5.21 | | 0 |
| Chordiant | 3.45 | | 0 |
| Salesforce | 62.08 |  | -0.35 |
| SAP | 45.96 | | -0.29 |
| Rainmaker | 1.5 | | -0.01 |
| Amdocs | 28.25 | | -0.27 |
| NICE | 28.82 | | -0.33 |
| Sykes | 23.01 | | -0.35 |
| Pegasystems | 34.75 | | -0.83 |
| LivePerson | 5.85 | | -0.16 |
| CDC | 2.12 | | -0.06 |
| Teletech | 17.97 | | -0.58 |
| NetSuite | 12.16 | | -2.35 |
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As of 4:00 p.m. on 2/5/10 |
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Upcoming Events
|  4th Annual Remote Service Implementation
The 4th Remote Services Implementation is the only North American cross-industry remote diagnostics and smart services event for service executives. This is your only opportunity to network with industry thought leaders in prognostics, data analytics, services marketing and remote tools. (February 22-24, 2010 ; San Francisco, CA)
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| Customer Self-Service Summit
The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets. You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction. (February 22-24, 2010 ; Miami, FL)
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| Sales 2.0 Conference
The 2010 Sales 2.0 Conference is where forward-looking sales and marketing leaders will learn how to leverage sales-oriented SaaS technologies so their teams can sell faster, better, and smarter in any economic climate. The two-day conference reveals innovative strategies that make the sales cycle more efficient and effective for both the seller and the buyer. (March 8-9, 2010; San Francisco, CA)
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| Customer Feedback and Action Planning
(March 9-11, 2010; Bonita Springs, FL)
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| Telecoms CEM, CRM & Retention
With 11 operator case studies on the two conference days, an interactive workshop and a collaborative learning session, this event will offer you ample opportunity to learn, network and exchange ideas. Building and maintaining profitable customer relationships can result in a win-win situation for both you and your customers- by providing your customers with the services and experiences they seek, you can ensure that they remain both profitable and loyal. (15 - 18 March 2010; Vienna)
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| Gartner Customer Relationship Management Summit
The Gartner Customer Relationship Management Summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales & saving money. (16 - 17 March 2010; London, UK)
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| HDI Conference and Expo
Interact with more than 2,000 support practitioners who share many of your same challenges and goals. Learn from their mistakes and successes; discuss real-world situations, and deliberate viable solutions. You will walk away with actionable ideas that you can immediately implement once you return to work. (16-19 March 2010; Orlando, FL)
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| Customer Experience Summit
If the key to creating a competitive advantage is the overall customer experience, then what is your organization doing to stay ahead? In today's dynamic environment, organizations have to keep up with the many channels of customer interaction: website, call center, in-store, etc. Organizations must integrate these mediums of communication and create a cohesive blended channel outreach and facilitate a platform for more efficient communication to ensure a positive customer experience. The Customer Experience Summit will present an opportunity to leverage and enhance the mechanisms, tools and metrics to enhance a company's cost effectiveness of pursuing customer centric initiative, accomplish more with fewer resources and formulate ideas on how to generate a higher level of revenue and customer satisfaction. (March 22-24, 2010 ; Miami, FL)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 8 April 2010; Phoenix, AZ)
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| Customer Contact 2010, East
Frost & Sullivan Executive MindXchange is THE place to be to get smart strategies for delivering customer excellence in today's strengthening and increasingly competitive economy. Customer satisfaction, retention, and loyalty are critical to survive and prosper in the current economic environment, and your contact center is the front line driver. You must deliver superior customer care despite the struggle with constrained resources. Come network with other contact center professionals in the trenches, and take away new ideas and fresh approaches to this shared challenge. And get inspired by the wisdom and success stories you'll hear about. (April 18 - 21, 2010; Marco Island, FL)
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| The 9th Annual Government Customer Support Conference and Expo
Embracing the theme "A New Way of Thinking About Service and Support" will transform your approaches for delivering service and support to be valuable resources that are useful, cost-effective and ecologically conscious. Get inside the minds of cutting edge Contact Centers, Call Centers, Help Desks, Service Desks and Service Portals. Professionals at this annual conference to learn, share, and synergize in a community of practice. (April 19-21, 2010; Alexandria, VA)
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| Technology Services World
Technology Services World Silicon Valley 2010 is the preeminent source of learning and peer networking in the services industry each spring. In keynotes, breakout sessions, formal dinners, and informal conversations over coffee, service professionals from member companies share their experiences, insights, and lessons learned across the entire continuum of services and functional disciplines. (May 3-5, 2010; Santa Clara, CA)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 6 May 2010; Tampa, Fl)
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| 27th Annual ACCM
ACCM covers all areas of B-to-B multichannel marketing to help you acquire new customers and grow your present ones. You'll see how to improve your results from each channel, as well as learn how to make your channels work together for optimal impact and profits. We know that different rules apply to B-toB - that's why we've crafted a program just for you!!!! (May 24-26, 2010 ; Orlando, FL)
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| BMA 2010 Annual Conference - ENGAGE!
The 2010 conference will focus on innovative ways that corporate marketers are engaging employees, channel partners, customers and other demand drivers to improve customer experience and to generate rapid and profitable sales and brand growth as the global economy gradually improves and the world exits recessionary times. (June 2-4, 2010 ; Chicago, IL)
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| CRMC 2009
The Annual Fred Newell Customer Relationship Management Conference is now known as the CRMC and is held each June in Chicago. Open discussion, camaraderie, and unbeatable learning opportunities have made the CRMC the premier event of its kind. (June 2-4, 2010 ; Chicago, IL)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 3 June 2010; Toronto, Canada)
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| Call Center Week
Year over year, we build our programs based around our attendee's feedback and continuous research in Call Center management. Working with CEOs and award winning industry experts, this year's 11th Call Center Week focuses on reducing costs, improving customer experience and achieving short term growth and long term sustainability. Uniting leaders across the globe, Call Center Week is the ultimate call center conference for increasing efficiency, reducing costs, retaining customers and improving profitability. (June 14 - 18 2010 ; Las Vegas, NV)
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| Annual Call Center Exhibition (ACCE)
You'll discover a comprehensive educational program, extensive networking, and plenty of case studies and interactive discussions. Whether you're new to the industry and need to learn from the ground up, or are simply seeking new approaches to the management of people, processes, and technology, you'll find what you're looking for at ACCE. (June 14 - 17, 2010; New Orleans, LA)
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| Gartner Customer Relationship Management Summit
The Gartner Customer Relationship Management Summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales & saving money. (28-30 June 2010; Los Angeles, CA)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 15 July 2010; Denver, CO)
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| Customer, Uninterrupted
Customer, UNinterrupted is a senior level forum for customer operations career professionals to develop a strategy for delivering consistent service experiences across multiple channels. In challenging economic times, understanding your customers to create WOW experiences will serve as your key differentiator. (July 27-29, 2010; San Francisco, CA)
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| CRM Evolution 2010
CRM magazine returns to New York city with its fifth annual conference. The event, CRM Evolution 2010, is a valuable networking opportunity for top CRM executives and an excellent learning experience for professionals involved in CRM purchasing and implementation. Leading decision makers and managers gathered to learn how to optimally apply sales, marketing, and customer service tools and techniques by utilizing the right mix of people, processes, and technologies. (August 2 - 4, 2010; New York, NY)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 5 August 2010; Seattle, WA)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 9 September 2010; Minneapolis, MN)
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| 2010 QATC Annual Conference
Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems? (September 13-15, 2010; Nashville, TN)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 7 October 2010; Long Beach, CA)
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| DMA: 2010
DMA2010 has it all - the latest technology, current research, renegade thinkers, industry giants, hundreds of educational sessions, thousands of your peers, and the world's largest exhibition for direct and interactive marketers. DMA2010 will feature hundreds of educational sessions, roundtables, forums, and case studies led by the direct marketing community's best and brightest thought leaders. Plus, you'll meet thousands of people from around the globe in the world's largest marketing Exhibit Hall. (October 9-14, 2010; San Francisco, CA)
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| Call Center Optimization Forums
The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. ( 4 November 2010; Dallas, TX)
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| SQM's 2010 Call Center Conference
This is SQM's 12th Annual Most Prestigious North American Call Center Industry 2010 Awards for Service Quality Excellence - as judged by customers who call the call center and by employees who work in the call center. SQM will be presenting Service Quality Excellence Awards and Certificates. (November 17-18, 2010; Toronto, Canada)
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| Customer Experience Exchange 2010
The Customer Experience Exchange offers each attendee the opportunity to exchange their ideas, knowledge and expertise with 150 other Directors who each share their need to increase operational efficiency, maximise service levels, better understand customers' needs and stay ahead of the competition in this tough economic climate. The Exchange provides an ideal platform for global organisations to learn from their peers and competitors and take home an extensive list of ideas to implement upon their return to the office. (November 28-29, 2010; Amsterdam)
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