| Stock Ticker |
| Chordiant | 4 |  | 0.37 |
| Unica | 5.92 | | 0.44 |
| Interactive | 12.98 | | 0.72 |
| Epicor | 5.6 | | 0.3 |
| APAC | 5.41 | | 0.28 |
| Sykes | 19.06 | | 0.97 |
| SupportSoft | 2.27 | | 0.09 |
| NICE | 23.96 | | 0.89 |
| eLoyalty | 8.15 | | 0.27 |
| ICT | 9.02 | | 0.29 |
| Pegasystems | 27.22 | | 0.84 |
| Teletech | 15.58 | | 0.43 |
| NetSuite | 11.31 | | 0.3 |
| Tekelc | 17.2 | | 0.37 |
| SPSS | 34.03 | | 0.66 |
| Salesforce | 38.91 | | 0.74 |
| ATG | 3.87 | | 0.07 |
| Oracle | 21.74 | | 0.32 |
| CDC | 1.55 | | 0.02 |
| Vignette | 13.24 | | 0.09 |
| SAP | 40.37 | | 0.18 |
| HP | 38.68 | | 0.03 |
| Selectica | 0.42 | | 0 |
| Astea | 2.02 | | 0 |
| Amdocs | 21.41 |  | -0.04 |
| NCR | 11.76 | | -0.07 |
| RightNow | 11.72 | | -0.08 |
| LivePerson | 3.97 | | -0.03 |
| Convergys | 9.19 | | -0.09 |
| ClickSoftware | 6.4 | | -0.2 |
| Rainmaker | 1.45 | | -0.05 |
| Jacada | 2.06 | | -0.12 |
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As of 4:00 p.m. on 7/1/09 |
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Upcoming Events
|  Telecoms Loyalty & Churn 2009
Optimising customer loyalty is a key priority for any operator looking to radically increase customer retention during these uncertain economic times, and IIR's Telecoms Loyalty & Churn 2009 conference is the must attend event to find out how leading operators from around the world are doing just that. (6th - 9th July 2009; Berlin)
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| Asia Pacific Contact Center Conference 2009
Optimize your contact center performance through a 2 days conference and 1 day workshop. You will find new ways to improve your agent performances, save operational cost and at the same time delight your customers!! Based on our recent market research, contact center continues to play a critical role in shaping an organization strategy for customer retention. On daily basis, contact center representative are in touch with hundreds or even thousand of customers. In this downturn economic period where a lot of retrenchment and cost cutting are being done across different organization around the world, contact centers are still expected to perform at their very best. (6 - 8 July 2009; Bali , Indonesia)
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| Customer, Uninterrupted
Find YOUR balance between cost containment and greater customer connectivity. Customer, UNinterrupted is a senior level forum for customer operations career professionals to develop a strategy for delivering consistent service experiences across multiple channels. In challenging economic times, understanding your customers to create WOW experiences will serve as your key differentiator. (July 27-29, 2009; San Francisco, CA)
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| CRM Evolution 2009
CRM magazine returns to New York city with its fourth annual conference. The event, CRM Evolution 2009, is a valuable networking opportunity for top CRM executives and an excellent learning experience for professionals involved in CRM purchasing and implementation. Leading decision makers and managers gathered to learn how to optimally apply sales, marketing, and customer service tools and techniques by utilizing the right mix of people, processes, and technologies. (August 24-26, 2009; New York, NY)
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| Mobile Pricing, Retention & Loyalty Executive Programme 2009
The 14th annual Mobile Pricing conference has expanded to include the latest thinking on retention and loyalty in a brand new open and customised programme. Insights from 15 global operators are combined with industry expertise across a packed three-day agenda, which includes daily analyst breakfast briefings on pricing, prepaid strategy and churn and new breakout discussion groups to give depth to the issues most key to your business learning. Continue your networking in the heart of historic Oxford at a networking dinner at the end of Day One and a drinks evening at the programme's close, both exclusively for programme participants. (2-4 September, 2009; Oxford, UK)
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| Customer Experience Exchange
The Customer Experience Exchange offers each attendee the opportunity to exchange their ideas, knowledge and expertise with 150 other Directors who each share their need to increase operational efficiency, maximise service levels, better understand customers' needs and stay ahead of the competition in this tough economic climate. The Exchange provides an ideal platform for global organisations to learn from their peers and competitors and take home an extensive list of ideas to implement upon their return to the office. (27th - 30th October 2009 ; Brussels, Belgium)
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| NACCM - Customers 1st
NACCM Customer's 1st Conference is the MEGA EVENT with the NEIGHNBORHOOD FEEL where customer-minded professionals across all industries are guided through a personalized journey where they will connect with like-minded peers, learn through hands-on activities and corporate best practices and be inspired by big keynote headliners. (November 2-5, 2009 ; Phoenix, AZ)
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| SQM's 2009 Call Center Summit Conference
This is SQM's 11th Annual Most Prestigious North American Call Center Industry 2009 Awards for Service Quality Excellence - as judged by customers who call the call center and by employees who work in the call center. SQM will be presenting Service Quality Excellence Awards and Certificates. (November 18 - 19, 2009; Toronto, Canada)
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