Company Profile

Vertical Solutions

Vertical Solutions, Inc. (VSI) develops and markets strategic e-service software systems internationally. VSI implements, supports and customizes contact center / help desk and service management software solutions to Fortune 1000 companies worldwide. VSI was awarded the “Top Ten for Customer Satisfaction Award“ by Computer Reseller News while also capturing the “CRM Excellence Award” from TMC, the leading publisher for the technical call center industry. With VSI's customer-driven software, unsurpassed implementation methodology and extensive technical and on-line support, we are 100% focused on your success. VSI's strong CRM history ensures the successful systems integration, implementation, consulting and training necessary for a complete "turnkey" execution of enterprise-wide, customer interaction software.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 4243 Hunt Rd., Suite 201

Cincinnati    OH 45242
USA
(800) 466-0238
(513) 891-8163
www.vertsol.com
info@vertsol.com
Company Facts:
Founded:
Ownership:
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Employees:
Private

50+
Product Platforms:
Systems:

Databases:
 UNIX WIN 95/98/2000/NT

Oracle MS SQL
Sybase
 
 
Core Products and Services

PowerHelp Millennium PowerHelp Millennium, a full cycle CRM solution, enables you to retain and manage customers via a leading-edge, totally web-based call center solution including sales/marketing modules. PowerHelp is a scaleable application suite that provides global web access, advanced telephony integration, knowledge base access, bi-directional data routing and transfer to third party systems, direct data retrieval from ERP/CRM systems, and CBT for large scale rollouts and training.
 
PowerHelp Online An Application Service Provider (ASP) model that provides you with the benefits of VSI’s highly scalable e-call center solution, PowerHelp Millennium, without the large expense of procuring the software, hardware and configuration time.
 
FieldCom Seamless, highly advanced field service communication solution fully integrated with VSI's service management solutions. The mobile client software provides a "small footprint" using notebook PC"s and operating systems. Field engineers can access via multiple protocols. Wirw/ Wireless.
 

 

 

 

Representative Customers
Sprint    Sprint Calls on PowerHelp for PBX Support, Dials up 75% Increase in Productivity  
XeroxConnect    Supports internal as well as external contacts globally  
ABB    Uses PowerHelp Millennium for their global follow-the-sun support for 25,000 internal and external users and is expanding throughout twelve call centers in the U.S  
MEAD    Uses PowerHelp Millennium for their global IT support which expands into Europe in late 2000.  
AGFA    Has 24x7 global service in Melbourne, Munich and New York with PowerHelp Millennium  
AT&T    Uses ServiceAlliance for all internal IT support in U.S. In the process of deploying to support AT&T commercial business. IBM etc  

 

Major Partners
Groupe Bull    Internal partner in the development and marketing of Computer based training. Provider of distributed content management software enabling the exchange of critical information in real time throughout the PowerHelp Millennium application.  
CosmoCom    Complete virtual interaction center software provider, which integrates with PowerHelp Millennium  
Serviceware    Knowledge base and solution software provider which integrates with PowerHelp Millennium. WEB evolutionary interaction software  
eGain    WEB evolutionary interaction software  
Antares Service Management    Software developer and consulting firm in Oslo Norway. Value added Reseller for PowerHelp Millennium  
Astea    Var for VSI's FieldCom. VSI is a master VAR for Astea's ServiceAlliance and Dispatch-1  

 

Industry Awards
2000    Technology Marketing Corp. (TMC) “CRM Excellence Award  
1999    Nationally acclaimed TOP TEN for CUSTOMER SATISFACTION