Company Profile
About ServicePower ServicePower develops, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources.
SERVICEPower 2000 SERVICEPower 2000 Flexible, progressive technician scheduling capability for all sizes of CRM Operation A scheduling application once only available to Fortune 500 companies, is now available for all sizes of enterprises, all types of dispatch strategy, and all work mixes-appointment offering, break/fix, SLA driven, long term pre-scheduling or some combination of these. SERVICEPower 2000 is a modular version of a proven technician scheduling system, already chosen by world-leading companies. It is designed to allow customers to build from a simple application to a sophisticated enterprise-wide system. SERVICEPower 2000 offers a wide range of choices: · Three different types of scheduling mechanisms running on UNIX or NT · From 50 to over 20,000 field technicians · Comprehensive range of dispatch and jeopardy management strategies · Web- or telephone-based appointment offering and booking, backed in real time by SERVICEPower 2000's intelligent module, ensuring technician availability, appropriate skills, and proximity · A complete range of highly structured implementation services to ensure successful implementation Scheduling people effectively in a CRM environment can be difficult. There may be a number of conflicting business drivers to satisfy. Organizations go through stages of scheduling and dispatch capability. The problem has been selecting a package that gives the appropriate capability at the appropriate time, but which can also offer a clear growth path that maps onto future business requirements. SERVICEPower 2000, in conjunction with a company's chosen CRM package, offers that solution. It is a modular system to manage the whole service delivery process-from initial customer contact to real-time offering and booking of appointments, through optimized service delivery to completion. SERVICEPower 2000's optimization techniques help drive down costs. Its automated Dispatch and Jeopardy Management modules mean better customer service. Organizations can achieve up to 85 percent improvement in dispatching and 10 percent or more increase in field service efficiency, and at the same time improve customer service, and with fast ROI. SERVICEPower 2000 automatically optimizes operational field service resources against customer- and company-driven service appointments. It graphically displays continually optimized schedules to ensure that the right people and right things appear in the right place on time. It improves customer service by intelligently offering time-banded appointments and ensuring adherence to SLAs. SERVICEPower 2000 simultaneously considers a large number of operational constraints, not just job types and the skills and availability of the field service personnel. It also takes into account such things as the local knowledge of engineers, their skill levels, travel costs, no-go areas, and peak travel times. SERVICEPower 2000 uses these parameters, together with details of all jobs, to generate optimized schedules for the entire field service force using sophisticated, proven scheduling algorithms.