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Company Profile - Motive
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Core Products
and Services
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Products & Technology
Motive solutions are comprehensive suites of intelligent service
applications, called "Assistants" or "Technicians," tailored for
industry-specific products and applications such as:
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Communications Service Solutions
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Consumer Technology Service Solutions
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Enterprise Hardware Service Solutions
- Enterprise Software Service Solutions
Motive solutions are based on advanced, patented technology for intelligent
service delivery. Each Motive solution is built on the Motive ServiceNet
Infrastructure, the only technology platform built specifically to automate
service processes. This powerful foundation provides a unique set of
capabilities that enable technology providers to build intelligent service
into their products and applications. Built using the most advanced,
industry-standard technologies, the Motive infrastructure provides a secure,
scaleable, and flexible service environment that easily integrates with
existing business systems, and scales to accommodate changing and growing
service demands.
Services
Motive is committed to providing exceptional service to its customers. We
work closely with our customers to tailor our solutions to their individual
business requirements, and apply the expertise we've gained through dozens
of service implementations to meet their specific service objectives.
Motive's services include:
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Deployment Services: Using Motive's proven deployment methodology, Motive
consultants collaborate with key partners to tailor Motive solutions to meet
our customers' unique business requirements and service delivery goals.
- Education Services: Drawing on industry-standard instructional principles
and real-world experience, Motive's world-class training organization
delivers a comprehensive series of training programs spanning all aspects of
Motive's intelligent service solutions.
- Customer Care: Motive is the only service delivery software company with a
Customer Care organization dedicated to working with our customers beyond
the initial deployment to drive the long-term success of their Motive
implementation and achieve significant, measurable results.
Motive Communications, Inc. provides
intelligent service solutions for the world's leading digital brands.
Motive's industry leading software and service expertise enable technology
innovators to create a new generation of "smart products" that
deliver service as an integral part of the user experience. Using Motive,
world-class digital brands such as 3Com, Adelphia Communications,
Corporate Express, EarthLink, Fujitsu, Gateway, Great Plains Software,
Hewlett-Packard, and Verizon are transforming their products and turning
service from a cost center into a key competitive advantage. In addition,
software leaders and major outsourcers including Peregrine and EDS are
integrating Motive solutions into their ERM applications and service
offerings to help corporate IT organizations significantly improve the
quality and reduce the cost of employee support.
Motive was founded in May 1997 and is
backed by funding from leading venture capital firms and private
investors.
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Information:
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Company
Facts:
Founded:
Ownership:
Revenue:
Employees: |
1997
Private
300
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Product
Platforms:
Systems:
Databases:
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Win
NT Win 98 Win 95
Solaris MS SQL
Oracle |
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