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Company Profile - Jeeves Solutions
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Core Products
and Services
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JeevesOne is a natural language-based, web self-service application designed
for enterprises that want to effectively understand and satisfy customer
information needs. JeevesOne brings a combination of advanced natural
language processing (NLP) and sophisticated analytics to your existing web
site(s), data structures and user queries. This approach facilitates user
information access while providing you with actionable insight into the true
intent of your customers' inquiries.
Simply put, JeevesOne puts your customers' questions to work.
Primary JeevesOne features:
* Self-Service Question Answering - Jeeves Solutions pioneered the use
of NLP for online question answering on corporate Web sites - JeevesOne uses
NLP to take the next step in automating customer service interactions.
* Sophisticated, Site-Specific Analytics- JeevesOne doesn't just
answer your customers' questions, it closes the customer relationship loop
by delivering analysis of user-driven feedback on site content, marketing
campaigns and ROI in a robust suite of reports.
* Customization and Maintenance Through an Easy-to-Use Customer Tool
Set-
JeevesOne can be easily customized and maintained using a robust and
easy-to-use tool set. Creating question templates, adding vocabulary,
tweaking existing analytics, and changing the way query results are
displayed are achieved, all through an intuitive UI.
* Industry-Specific Knowledge Packs- JeevesOne leverages thousands of
hours of human editorial work and Jeeves Solutions' experience handling
millions of queries from some of the world's leading companies to deliver
pre-built, highly relevant, industry-specific Knowledge Packs (KPs).
Literature
(requires Adobe Acrobat Reader):
Jeeves Solutions is a leading provider of enterprise class question
answering technology that delivers Connected Self-Service and essential
customer intelligence. Through an intuitive interface that connects
customers with the information, products and services they are looking for,
Jeeves Solutions uses sophisticated Jeeves Analytics to deliver critical,
customer-driven information to corporations. This essential data enables
companies worldwide to build profitable relationships with their customers,
prospects and suppliers. By learning from every online customer interaction,
Jeeves Solutions helps companies cost-effectively increase the quality and
depth of customer interactions and leverage customer insight to guide
product, sales and marketing strategies. Corporate customers including
British Telecom, DaimlerChrysler, Dell, Nestle, Nike and the State of
Washington use Jeeves Solutions.
A division of Ask Jeeves, Inc. based in Emeryville, Jeeves Solutions may be
contacted at www.jeevessolutions.com or by
calling 1-866-JEEVES1.
Contact
Information:
Address:
Phone:
Fax:
Web: |
5858 Horton Street
Emeryville CA 94608
USA
510-985-7400
(510)985-7412
www.jeevessolutions.com |
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Company
Facts:
Founded:
Ownership:
Revenue:
Employees: |
1996
Public
$50M - $100M
400
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Product
Platforms:
Systems:
Databases:
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Windows NT 2000 server platform Future product releases will support Solaris as well as Java connectivity
Once integrated with the Octopus technology, the JeevesOne product will facilitate secure integration with legacy applications, Web services, ERP, CRM, customer support, financial systems and external documents.
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