Company Profile - AIM Technology

AIMCall gives the user the ability to accurately monitor and analyze contact center performance over many different measures. Users identify Key Performance Indicators to improve effectiveness and to realize such benefits as: increased call volumes, increased quality and increased sales to call ratios. AIMCall addresses all key areas of performance management including: Automatic data collection, key metric development, personalized delivery of data via Web-based dashboards, automation of key workflows for messages, reminders and tasks and complete agent performance management.
AIMCall consolidates enterprise data and provides analysis of key performance indicators. With AIMCall, contact center managers can quickly identify patterns and trends in their agents performance and use these insights to make timely decisions about how to meet organizational goals for profitability and enhance service quality and operational effectiveness. Agents are empowered to track and improve their own performance by receiving timely feedback, clear performance expectations, working with reward programs and targeted learning and development plans through their own customized dashboards.
 
AIMScore allows contact center managers to effectively match organizational goals and objectives with targets and then managing training and development programs in order to meet goals. AIMScore allows consistent, effective management of business objectives across the enterprise.
 
AIMPlan is a unique contact center campaign management and resource planning application that allows the user to model any number of campaigns and to plan the human resources that will be needed to ensure that the campaigns meet their service level targets.