Autonomy etalk, a leading provider of contact center solutions, enables the Intelligent Contact Center, which provides the ability to capture, analyze, and share critical structured and unstructured data in the enterprise. This is made possible with Qfiniti Enterprise, a unified, centrally managed platform for multi-channel interaction analysis, real-time agent support, and contact center performance, including call recording for quality and compliance, agent evaluations and eLearning, and customer satisfaction surveys. The Intelligent Contact center allows global, multi-site organizations to manage and understand all of their customer interactions, whether they be voice, email, or chat-based, to deliver actionable insight across the enterprise. For more information, visit http://www.autonomy.com/.
 

 

Core Products and Services

Qfiniti Observe - Call and desktop recording for quality or compliance
 
Qfiniti Explore - Automated customer interaction analysis
 
Qfiniti Assist - Real-time information assistance
 
Qfiniti Advise - Scoring and measurement for agent evaluation
 
Qfiniti Survey - Integrated customer satisfaction survey
 
Qfiniti Expert - Online agent coaching and training

Contact Information: Address:     Phone: Fax: Web: E-mail: 4040 W. Royal Lane Irving,  Texas  75063 USA 1 972-819-3100 www.autonomy.com info@etalk.com