Calabrio Inc. (formerly known as OdySoft Inc.) is a thought leader in workforce management. The company was founded in 1995 with one important credo: to help our contact centre customers leverage and mobilize their most valuable asset-PEOPLE. Our corporate values are based equally on three pillars: customers, employees and shareholders.
 

 

Core Products and Services

CALABRIO is the Key to Leveraging Your People People are at the core of every organization. The complex operational reality of contact centers -call distribution, business regulations, levels of satisfaction and service, agent skills and preferences are but a few of its many components- makes it very difficult to effectively manage your most important resource: your people. Workforce management is a powerful tool that allows you to develop and utilize your staff's full potential, so that you can mobilize their talents in relation to your customers. In fact, workforce management, in the form of CALABRIO, is the key to leveraging staff into your organization's true customer ambassadors.
 
Planning, scheduling, managing and reporting Calabrio has developed an intuitive, powerful, complete and proven software solution for workforce management called CALABRIO. The evolution and strength of CALABRIO lies in our ability to anticipate and understand our customers' needs. CALABRIO helps you with the four fundamental dimensions of workforce management: planning and forecasting, scheduling, intraday management, and analysis and reporting.
 

 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 1111 St-Charles West, Suite 1250 Longueuil,  Quebec  J4K 5G4 Canada (450) 646-4774 www.calabrio.com calabrio@calabrio.com