| Date |
News Item |
Source |
| 03/27/08 | Verint Witness Actionable Solutions Brings Analytics-Driven Workforce Optimization to Small and Medium Sized Business Customers - Following the December launch of its next-generation, enterprise workforce optimization (WFO) suite, Verint announced Im . . .
| Verint |
| 03/27/08 | Thailand’s Telecom Services Provider, TRUE Corporation Selects NICE SmartCenter for its VoIP Call Center - Thailand’s leading telecommunications service provider, TRUE Corporation has selected NICE SmartCenter for its VoIP cont . . .
| NICE |
| 03/27/08 | Sage SalesLogix Helps Capital Processing Network - Capital Processing Network, a provider of electronic payment processing products and services, is using the Sage SalesLo . . .
| Sage |
| 03/27/08 | SupportSoft Receives Certification & Accreditation for Knowledge Management - SupportSoft, has certified its product -- Knowledge Center Suite version 6.5 with Service pack 4 -- under the Common Cri . . .
| Supportsoft |
| 03/27/08 | Unica strengthens and extends capabilities for better cross-channel marketing with latest Affinium release - Unica Corporation announced enhancements to its Affinium suite to improve marketers’ abilities to optimize the selection . . .
| Unica |
| 03/27/08 | eOn Communications to Sell Investment in Spark - eOn Communications Corporation reported that its Board of Directors has decided not to exercise the option to purchase S . . .
| eOn |
| 03/27/08 | PartsArena Keeps the Air Conditioned - Aftermarket specialist Infomill has signed a deal with Hitachi Europe to provide technical information for their Air Con . . .
| InfoMill |
| 03/27/08 | Vignette Delivers High-Performance Web Experiences - Expanding on its Web Experience Platform, Vignette announced its new High-Performance Delivery (HPD) software will be pu . . .
| Vignette |
| 03/27/08 | Commercial Truck Trader Drives Customers from Web to Phone with eStara Click to Call Technology - Commercial Truck Trader, online and print marketplace for commercial and work truck classified advertisements, has intro . . .
| atg |
| 03/27/08 | Stellar wins call centre outsourcing deal with energy retailer - Stellar, a call center and business process outsourcing provider, has been awarded a call centre outsourcing contract wi . . .
| Stellar |
| 03/26/08 | ATG Names Finalists in First e-Commerce Ingenuity Business Plan Competition - ATG announced the finalists chosen to compete for a $50,000 first place and a $10,000 “People’s Choice” award in ATG’s f . . .
| ATG |
| 03/26/08 | Rainmaker Signs New Client Extricom for Lead Development Program - Rainmaker Systems, a provider of sales and marketing solutions, will deploy its Leadworks(TM) lead development technolog . . .
| RainMaker |
| 03/26/08 | Dthree Uses Oracle WebCenter to Deliver Enterprise 2.0 Marketing Management Platform - To help companies build stronger, more sustainable relationships between their customers and their brands, dthree, a mem . . .
| Oracle |
| 03/26/08 | Lead Management Firm Marketo Wins 2008 WizKids Award - Lead management software firm Marketo announced its selection as a recipient of the 2008 WizKids Award presented by Beag . . .
| Marketo |
| 03/26/08 | Registration Now Open For Call Center Optimization Forum - Registration is now open for the 2008 Call Center Optimization Forum. Sponsored by VPI, Pipkins and SER and CCNG, the na . . .
| VPI |
| 03/26/08 | Pitney Bowes MapInfo & Pitney Bowes Group 1 Software announce Interact 08 - Pitney Bowes MapInfo and Pitney Bowes Group 1 Software, providers of location intelligence and Customer Communication Ma . . .
| Pitney Bowes |
| 03/26/08 | Creative Virtual and Oddcast Release 24/7 Virtual Customer Service Agent for Roxio - Creative Virtual and Oddcast announced the deployment of Ask RoxAnn for Roxio,a provider of consumer digital media creat . . .
| OddCast |
| 03/26/08 | LongJump Introduces New Workflow-as-a-Service for SMBs - LongJump, a platform for customizable, interconnected on-demand business applications, toay unveiled a new Workflow-as-a . . .
| LongJump |
| 03/26/08 | Graham Technology Included in Gartner's Magic Quadrant - Graham Technology, a provider of customer-oriented business software and services, has been included in Gartner's Magic . . .
| Graham Technology |
| 03/26/08 | Registration Now Open For Call Center Optimization Forum - Registration is now open for the 2008 Call Center Optimization Forum. Sponsored by VPI, Pipkins and SER and CCNG, the na . . .
| VPI |
| 03/26/08 | Knoa Software Announces Global Reseller Agreement With SAP - Knoa Software has signed a global agreement with SAP AG through which the company will resell Knoa’s Experience and Perf . . .
| Knoa |
| 03/24/08 | NexTec Group Releases Royalty/Rebate Tracking Module for Sage MAS 500 - NexTec Group announces the release of a new Royalty/Rebate Tracking Module for Sage MAS 500 ERP. NexTec Group specialize . . .
| Sage |
| 03/24/08 | GMT and CallCopy Announce Cooperative Marketing Partnership - GMT Corp. has signed a cooperative marketing partnership with CallCopy, a provider of quality management and call record . . .
| GMT |
| 03/24/08 | Avidian Technologies Announces Prophet 5 - Avidian Technologies announced the launch of Prophet 5, the newest version of its Outlook-based contact management and C . . .
| Avidian |
| 03/24/08 | ATG and Synchronoss Partner to Deliver Customer Experience - ATG and Synchronoss Technologies have partnered to deliver a purchase and activation process for complex service bundles . . .
| ATG |
| 03/24/08 | Convergys Chosen as a Preferred Solutions Provider for U.S. Federal Government Agencies - The U.S. General Services Administration (GSA) has named Convergys a preferred contact center solutions provider. This d . . .
| Convergys |
| 03/24/08 | Microsoft's Architect Endorses Dovarri's CRM - Dovarri, Inc. announced Microsoft's principal Windows SharePoint Services expert, Errin O'Connor, has endorsed Dovarri's . . .
| Dovarri |
| 03/24/08 | Parallels Announces Automation Solution for Microsoft Dynamics CRM - Parallels announced that its Parallels Automation data center solution now supports Microsoft Dynamics CRM 4.0. Parallel . . .
| Parallels |
| 03/24/08 | NetSuite Targets Ebusiness Companies - NetSuite announced the introduction of two new vertical editions created specifically to address the unique business nee . . .
| NetSuite |
| 03/24/08 | Rainmaker Expands Contract Sales - Rainmaker Systems, a provider of sales and marketing solutions combining hosted application software and execution servi . . .
| RainMaker |
| 03/24/08 | Email Marketing Design Whitepaper Released by ExactTarget - ExactTarget announced the availability of a new whitepaper titled "Email Marketing Design & Rendering: The New Essential . . .
| ExactTarget |
| 03/19/08 | BroadSoft Launches BroadSoft Xtended to Personalize Voice Communications - BroadSoft announced BroadSoft Xtended, an initiative created to highlight the integration of voice and Web 2.0 technolog . . .
| BroadSoft |
| 03/19/08 | Tech Support Salary Survey Shows "Dramatic Upturn" in Pay - Tech support salaries rose significantly across the board during 2007, according to the latest annual salary survey cond . . .
| asp |
| 03/19/08 | Standard Bank wins Gartner CRM Excellence Award - Standard Bank of South Africa has been voted as the overall winner at the CRM Excellence Awards at Gartner’s CRM Summit . . .
| Graham Technology |
| 03/19/08 | The Fuel Agency Selects Noble Systems - Noble Systems Corporation, a contact center technology solutions provider, has been selected by The Fuel Agency (TFA) to . . .
| Noble Systems |
| 03/19/08 | Quebecor Media Selects ATG - Quebecor Media Inc. has selected the ATG Commerce platform to enhance personalization capabilities and extend the Web si . . .
| ATG |
| 03/19/08 | Rainmaker Signs New Client to Deploy Comprehensive Global Marketing, Sales and Event Management Solution - Rainmaker Systems, Inc. has signed a two-year agreement to deploy a worldwide, hosted, integrated marketing, sales and e . . .
| RainMaker |
| 03/19/08 | InfoStreet Announces Small Business CRM - InfoStreet announced Version 2 of its Customer Relationship Management (CRM) application. StreetSmart’s CRM is aimed at . . .
| InfoStreet |
| 03/19/08 | Top Contact Center Outsourcers globally revealed - The ability to provide wide ranging contact center services across verticals and geographies has long been the goal of p . . .
| Datamonitor |
| 03/19/08 | TeleTech Signs Multiyear Agreement With Leading Global Automobile Manufacturer - TeleTech Holdings, Inc. announced that it has signed a multiyear agreement with one of the world's largest automobile ma . . .
| Teletech |
| 03/19/08 | Microsoft and Aspect Form Global Strategic Alliance - Microsoft and Aspect Software announced a multiyear alliance to help deliver unified communications (UC) to contact cent . . .
| microsoft |
| 03/17/08 | eGain expand their channel to Poland with CUBE. Corporate Release S.A. - eGain added its newest channel partner CUBE. Corporate Release S.A. based in Poland. The relationship will enable compan . . .
| eGain |
| 03/17/08 | Convergys Expands Customer Service Management Offerings in China - Convergys is expanding the set of customer service management offerings available to its clients through the acquisition . . .
| Convergys |
| 03/17/08 | BofA Uses Soffront for Support - Bank of America Prime Brokerage is using Soffront CRM to provide improved support for Prime Brokerage clients. Bank of A . . .
| Soffront |
| 03/17/08 | Report Finds Wireless Expense Management Drives Down Mobility Lifecycle Costs - Tangoe has underwritten the recent Aberdeen Group analyst report on wireless expense management (WEM) technology entitle . . .
| Tangoe |
| 03/17/08 | CDC Software Announces Pivotal CRM On Demand - CDC Software announced general availability of Pivotal CRM On Demand and a related industry-specific application, Pivota . . .
| CDC Software |
| 03/17/08 | Verint Witness Actionable Solutions Leverages Technology from RSA - Verint Systems made recent enhancements to its contact center and enterprise recording software, helping financial insti . . .
| Verint |
| 03/17/08 | ClickSoftware Expands Channel Partner Program to Mid-Size Service Organizations - Mid-size service organizations now have access to affordable field service optimization software thanks to a new channel . . .
| ClickSoftware |
| 03/17/08 | TenDigits Unveils New Version of MobileAccess - TenDigits Software, a provider of mobility solutions for Microsoft Dynamics CRM, announced the release of MobileAccess v . . .
| TenDigits |
| 03/17/08 | RV Trader Drives Leads to Dealers with ATG's eStara - RV Trader, the largest database of recreational vehicles for sale online, has introduced enhanced calling and measuremen . . .
| atg |
| 03/17/08 | KANA Embeds IBM Open Technology - KANA and IBM announced that the two companies will jointly market, sell and support Service Oriented Architecture (SOA)- . . .
| Kana |
| 03/13/08 | Cognos and SPSS Forge Partnership - SPSS and Cognos announced a complementary software partnership to provide integration between IBM Cognos 8 BI and SPSS P . . .
| spss |
| 03/13/08 | Westwood College Deploys IP PBX System - Denver-based Westwood College has completed deployment of a new IP PBX system from Interactive Intelligence at eight of . . .
| Interactive Intelligence |
| 03/13/08 | Boats.com and YachtWorld.com are 'Ship-Shape' With Salesforce.com - Boats.com and YachtWorld.com are leveraging Salesforce Software-as-a-Service (SaaS) CRM to expand their business and inc . . .
| salesforce.com |
| 03/13/08 | VPI’s Call Recording and Quality Monitoring Solution Rated “Avaya Compliant” - VPI (Voice Print International) a provider of integrated interactions recording and workforce optimization solutions, an . . .
| VPI |
| 03/13/08 | JEOL USA, Inc. Selects PowerHelp for Field Service Management - Vertical Solutions, a developer of Service Management Software, announced that JEOL USA, Inc. has chosen VSI's PowerHelp . . .
| Vertical Solutions |
| 03/13/08 | Chordiant Selected by Vodafone to Enhance Customer Experience - Chordiant Software announced that Vodafone, the world’s leading international mobile communications company, has recentl . . .
| Chordiant |
| 03/13/08 | Equipment Trader Converts Online Browsers to Buyers - ATG announced that Equipment Trader, the largest online classified advertising marketplace for equipment buyers and sell . . .
| ATG |
| 03/13/08 | Pegasystems Announces Revenues of $162 Million for 2007 - Pegasystems Inc. had total revenue for the year ended December 31, 2007 of $161.9 million, an increase of 29%, compared . . .
| Pegasystems |
| 03/13/08 | MyFax Earns Top-Level NetPromoter Score from Customers - MyFax, an Internet fax service company, announced that it now holds a NetPromoter score of 79 percent based on actual cu . . .
| MyFax |
| 03/13/08 | Oracle Announces New Mobile Interoperability With Nokia Devices - Oracle announced new mobile interoperability with Nokia devices and technology, as a result of the ongoing co-developmen . . .
| Oracle |
| 03/12/08 | eOn to Outsource U.S. Operations to Cortelco - eOn Communications reported that eOn and Cortelco Systems Holding Corp (Cortelco) have entered into an outsourcing agree . . .
| eOn |
| 03/12/08 | The TAS Group Sponsors The Sales 2.0 Network: Global - The TAS Group, an on-demand sales effectiveness solutions provider, announced its sponsorship and co-ordination of the S . . .
| TAS Group |
| 03/12/08 | ResponseTek Winter ‘08 Release strengthens enterprise CEM - ResponseTek, a provider of enterprise-scale Customer Experience Management (CEM) solutions, released the Winter ’08 Rel . . .
| ResponseTek |
| 03/12/08 | Study by eGain finds major deficiencies in customer service - In a new market study, eGain found that North American enterprises are significantly under-performing in customer servic . . .
| eGain |
| 03/12/08 | Search Firm Coveo Raises $2.5M - Coveo Solutions Inc., a provider of search technology, completed an investment round of $2.5M. In addition to the inves . . .
| Coveo Solutions |
| 03/12/08 | Jupiter Tags Lyris as Leading ESP - JupiterResearch ranked EmailLabs, the email marketing component of Lyris HQ, as the leading email service provider for s . . .
| Lyris |
| 03/12/08 | Marqui Marketing Automation Suite Now Available on Salesforce.com’s AppExchange - Marqui announced the availability of the Marqui Marketing Automation Suite for salesforce.com's AppExchange. Integrated . . .
| Marqui |
| 03/12/08 | Orbis Positioned in the Visionaries Quadrant - Orbis, an Australian-owned provider of Marketing Resource Management (MRM) software, announced it has been positioned b . . .
| Orbis |
| 03/12/08 | Cognizant sets up new delivery center in Argentina - Cognizant, a provider of consulting, software, IT infrastructure and business process services, announced the inaugurat . . .
| Cognizant |
| 03/12/08 | Salesforce.com Named to Forbes' 'Fastest Growing Tech Companies' List - Salesforce.com has been named to Forbes' "Fastest Growing Tech Companies" list. With annualized sales growth of 85 perce . . .
| salesforce.com |
| 03/10/08 | Ventura selects ciboodle - Graham Technology, a provider of customer-oriented business software and services, announced that it is working with the . . .
| Graham Technology |
| 03/10/08 | PrincetonOne Enhances Marketing Efforts - PrincetonOne, one of the ten largest recruitment organizations in the USA, is using Soffront CRM to enhance their market . . .
| Soffront |
| 03/10/08 | Resource Interactive and ATG Alliance to Offer Online Shopping Experience - Resource Interactive, an independent digital marketing agency and ATG announced enhanced partnership capabilities. Toget . . .
| ATG |
| 03/10/08 | MarketNet expands lead management system capabilities; - MarketNet Services, LLC, a provider of lead management products and services, announced its lead management system now i . . .
| MarketNet |
| 03/10/08 | Astute Solutions Receives Patent Allowance - The United States Patent and Trademark Office (USPTO) issued a Notice of Allowance for Astute Solutions' RealDialog™ pat . . .
| Astute Solutions |
| 03/10/08 | CompuCredit and eLoyalty Join Forces - CompuCredit and eLoyalty are partnering to deploy eLoyalty's analytics application within CompuCredit's Customer Service . . .
| eLoyalty |
| 03/10/08 | F. A. Parkes Launches Online Commerce Capabilities with Epicor Storefront - One of the first UK customers of Epicor Storefront module has launched a fully functional Internet sales portal within a . . .
| Epicor |
| 03/10/08 | Direct Alliance Signs Agreement With EngagementHealth - Direct Alliance, a wholly owned subsidiary of TeleTech, announced it has signed an agreement with EngagementHealth, a Ch . . .
| Teletech |
| 03/10/08 | SmartMoney Achieves Return on Salesforce Investment - SmartMoney, a Hearst Corporation and Dow Jones & Company media organization, has achieved a return on its Salesforce CRM . . .
| salesforce.com |
| 03/10/08 | Austin Logistics’ CallTech™ and OnQ™ Solution Rated “Avaya Compliant” - Austin Logistics, a provider of event based analytic solutions, announced that its CallTech and OnQ solutions are compl . . .
| Austin Logistics |
| 03/05/08 | SpringCM Delivers eForms, Automated Document Customization and Custom Reporting - SpringCM, an on-demand document management and workflow company, announced SpringCM Version 4.2, the newest version of t . . .
| SpringCm |
| 03/05/08 | Industry Analyst and Author to Deliver Keynotes at Aspect Customer Experience 2008 - Keith Dawson, senior analyst for Frost & Sullivan, and Scott Ginsberg, author and publisher, will both deliver keynote a . . .
| Aspect |
| 03/05/08 | JangoMail Integrates with Google Analytics - JangoMail announced new Google Analytics integration functionality. With this new capability, users of JangoMail’s permi . . .
| JangoMail |
| 03/05/08 | CRMA Showcases Annual Conference in Atlanta - The Customer Relationship Management Association (CRMA) will host its Second Annual Return2Customer National Conference . . .
| CRM Association |
| 03/05/08 | Clicksoftware Attains Gold Status in Microsoft Partner Program - ClickSoftware Technologies Ltd. has attained Gold Certified Partner status in the Microsoft Partner Program with a compe . . .
| ClickSoftware |
| 03/05/08 | Salesforce.com Enticement Program: Migrate with Ease - Salesboom.com announced the implementation of their Salesforce.com Enticement Program which is designed for displeased S . . .
| salesboom |
| 03/05/08 | Convergys Implements Relationship Management Solution for Large U.S. Wireless Operator - Convergys Corporation announced that a large U.S. wireless operator with millions of subscribers has gone live with a Co . . .
| Convergys |
| 03/05/08 | eLoyalty Signs Agreement to Resell Calabrio Software - Calabrio, Inc., a provider of workforce optimization and unified desktop software for IP-based contact centers, announce . . .
| Calabrio |
| 03/05/08 | Southern Maryland Electric Cooperative Implements Oracle - Oracle announced that Southern Maryland Electric Cooperative (SMECO) has implemented Oracle® Utilities Customer Care and . . .
| Oracle |
| 03/05/08 | SLM Holdings Launches Gazoota Online Networking Product for Financial Professionals - SLM Holdings, a financial software company specializing in developing products and services designed to optimize the sal . . .
| SLM |
| 03/04/08 | Telephonetics VIP enhances ContactPortal - Speech recognition specialist, Telephonetics VIP, has added SIP support in the latest release of their speech driven cal . . .
| Telephonetics |
| 03/04/08 | SPSS Declares a Win for Political Campaigns Using Predictive Analytics - Political organizations nationwide use Predictive Analytics software from SPSS Inc. to analyze, model, and score demogra . . .
| SPSS |
| 03/04/08 | Continued Uptake in Workforce Optimization Customer Sites - Following its December launch of the next-generation Impact 360® Workforce Optimization (WFO) software, Verint® Systems . . .
| Verint |
| 03/04/08 | Pegasystems Offers Enhanced Healthcare Solutions - Building on its success in the healthcare market, Pegasystems announced new versions of its Customer Process Manager™ S . . .
| Pegasystems |
| 03/04/08 | Intervoice Appoints Jim Milton as President and Chief Operating Officer - Intervoice, Inc. announced the appointment of Jim Milton to the position of President and Chief Operating Officer report . . .
| InterVoice |
| 03/04/08 | Olan Mills Brings Contact Center into Focus - Olan Mills Inc has selected the Noble® Solution from Noble Systems Corporation for blended inbound and outbound contact . . .
| Noble Systems |
| 03/04/08 | Infinity CCS Launches ‘Contact Centre in a Box’ - Infinity CCS has launched a ‘contact centre in a box’: 15-seat contact center software for £10k, which includes inbound . . .
| Infinity |
| 03/04/08 | Gas Heating Engineers Spot the Parts - A smarter parts logistics solution has enabled BSW Heating to cut travelling times and repeat visits. The London-based g . . .
| InfoMill |
| 03/04/08 | Oracle Strengthens Content Security, Enhances Enterprise Content Management Platform - To strengthen content security and improve the way enterprise content is created, managed and stored, Oracle announced s . . .
| Oracle |
| 03/04/08 | SaaS-based Web Content Management Suppliers on the Rise - CMS Watch, an independent analyst firm that evaluates content technologies, released research at the 2008 AIIM Expo find . . .
| CMS |
| 03/03/08 | Convergys Upgrades Nawras Telecom's Billing - Convergys has upgraded Nawras’ billing and customer care system to a newer version of the Convergys Infinys [r] solution . . .
| Convergys |
| 03/03/08 | Salesforce.com Reports Record Fiscal Fourth Quarter Results - Salesforce.com delivered a total Q4 revenue of $216.9 million, an increase of 50% on a year-over-year basis and an incre . . .
| salesforce.com |
| 03/03/08 | eLoyalty Announces Expanded Behavioral Analytics(TM) Deployment - eLoyalty Corporation has recently signed an extension to an existing Behavioral Analytics(TM) contract to capture and an . . .
| eLoyalty |
| 03/03/08 | Pivotal CRM for Financial Services Solution Selected by Asian Systems Integrator - CDC Software, announced that Vectors Innovation Group (VIG), an Asian enterprise solutions provider, has selected Pivota . . .
| CDC Software |
| 03/03/08 | Selectica Expands Customer Base - Selectica, Inc. announced that the company's 300% growth in its contract management business for the last quarter of 200 . . .
| Selectica |
| 03/03/08 | Emerging Technical Support Products Launched at HDI 2008 - CMP’s HDI, a membership association for IT service and support professionals, announced that more than 90 companies will . . .
| Help Desk Institute |
| 03/03/08 | Catalyst helps customer service centre become even more efficient - Customers are receiving a better level of service from Peterborough City Council’s Customer Service Centre following wor . . .
| Catalyst |
| 03/03/08 | Chordiant Announces Partnership With HCL Technologies - Chordiant Software and HCL Technologies are collaborating to provide “Customer Experience” solutions to the financial se . . .
| Chordiant |
| 03/03/08 | America Movil Expands its GSM Footprint - Amdocs announced the success of a three-month project to establish Global System for Mobile Communications (GSM) billing . . .
| amdocs |
| 03/03/08 | Point Omega Selects Verizon Business to Host Customer Contact-Center Services - Point Omega, a German application-service provider for call center services, has selected Verizon Business to host its G . . .
| Verizon |
| 02/29/08 | Customer 1 Release New Version - Customer1 a provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer . . .
| Customer1 |
| 02/29/08 | eGain named to KMWorld magazine's Top 100 - eGain Communications Corporation, provider of customer service and knowledge management software for in-house or on-dema . . .
| eGain |
| 02/29/08 | Customer Effective Partners with SalesCentric - Customer Effective, Inc., a Microsoft Gold Certified Partner and value-added reseller of Microsoft Dynamics CRM, has for . . .
| Customer Effective |
| 02/29/08 | Standard & Poor’s to Provide Counterparty Data Feed to Siperian MDM Hub for Better Risk Analysis & Operational Management - Standard & Poor’s, a provider of financial market intelligence, and Siperian, Inc., developers of an industry leading ma . . .
| Siperian |
| 02/29/08 | LiveOps Announces the Availability of Its Spring 08 On-Demand Call Center Platform - LiveOps, a virtual call center company, announced the availability of the Spring 08 LiveOps On-Demand Call Center Platfo . . .
| LiveOps |
| 02/29/08 | RightNow Technologies' February '08 On Demand CRM Release Empowers Contact Center Agents With New Contextual Workspaces - RightNow Technologies introduced RightNow February '08, the latest release of its on demand customer relationship manage . . .
| RightNow |
| 02/29/08 | Lyris Unveils New Pricing - Lyris, Inc. announced a new pricing structure that bundles all of the core technologies an online marketer needs for one . . .
| Lyris |
| 02/29/08 | Talisma Adds 450 Customers in Two Years - Talisma, a Customer Interaction Management (CIM) software solution provider, announced that is has achieved record annu . . .
| Talisma |
| 02/29/08 | LexisNexis Introduces Prospect Portfolio Designed to Identify New Prospects, Shorten Research Time for Sales Professionals - LexisNexis introduced Prospect Portfolio, a new sales intelligence tool designed to help sales professionals grow their . . .
| LexisNexis |
| 02/29/08 | Study Reports on Wasted Advertising Opportunity - Over €2.8 billion pounds worth of advertising space on bills and statements lies unused in the major European economies . . .
| Pitney Bowes |
| 02/27/08 | David Mahoney Joins Vaultus Board - Technology veteran David Mahoney has joined the board of Vaultus Mobile Technologies bringing more than 30 years of expe . . .
| Vaultus |
| 02/27/08 | Customer Effective Partners with SalesCentric - Customer Effective, Inc., a Microsoft Gold Certified Partner and value-added reseller of Microsoft Dynamics CRM, has for . . .
| Customer Effective |
| 02/27/08 | Lyris Unveils New Pricing - Lyris, Inc. announced a new pricing structure that bundles all of the core technologies an online marketer needs for one . . .
| Lyris |
| 02/27/08 | Pervasive Software and PeopleForce Aggregate Siloed Information - Pervasive Software(R) announced PeopleForce, a business process innovation services company, has implemented Pervasive(R . . .
| Pervasive |
| 02/27/08 | TeleTech Announces Fourth Quarter 2007 Business Highlights - TeleTech reported record fourth quarter 2007 revenue of $373 million achieving its goal of reaching an annualized revenu . . .
| Teletech |
| 02/27/08 | InforSense Delivers Analytical Workflow Platform as Virtual Machine - InforSense Ltd., a provider of embedded enterprise intelligence, announced InforSense Virtual Machine (IVM), a standalon . . .
| InforSense |
| 02/27/08 | Stellar renews call centre outsourcing contract for transport information service - Stellar, a leading global business process outsourcing services provider, announced that that they have renewed a call . . .
| Stellar |
| 02/27/08 | PHASE 2 Broadens SaaS Portfolio with ShareMeeting - PHASE 2 International, a provider of hosted business applications, has announced the availability of ShareMeeting. Share . . .
| Phase 2 |
| 02/27/08 | Scribe Launches Microsoft Adapter - Scribe Software, a provider of configurable data integration and migration software technology for leading business appl . . .
| Scribe Software |
| 02/27/08 | Lincoln Financial Distributors Builds Data-Driven Strategies with SPSS Predictive Analytics - Lincoln Financial Distributors, Inc., the wholesale distribution and marketing arm of Lincoln Financial Group (NYSE: LNC . . .
| SPSS |
| 02/26/08 | NetSuite Launches NetSuite Giving - NetSuite Inc., a vendor of on-demand, integrated business management software suites that include Accounting / Enterpris . . .
| NetSuite |
| 02/26/08 | G&A Partners Launches New Customer Care Center - G&A Partners, a Houston-based Human Resource (HR) and administrative services company, announced that it has launched a . . .
| G&A |
| 02/26/08 | LiveOps Announces the Availability of Its Spring 08 On-Demand Call Center Platform - LiveOps, a virtual call center company, announced the availability of the Spring 08 LiveOps On-Demand Call Center Platfo . . .
| LiveOps |
| 02/26/08 | Mexico's leadership of US bilingual offshore contact center services not guaranteed - Research by independent market analyst Datamonitor reveals that Mexico will continue to be a location of choice for offs . . .
| Datamonitor |
| 02/26/08 | Standard & Poor’s to Provide Counterparty Data Feed to Siperian MDM Hub for Better Risk Analysis & Operational Management - Standard & Poor’s, a provider of financial market intelligence, and Siperian, Inc., developers of an industry leading ma . . .
| Siperian |
| 02/26/08 | Talisma Adds 450 Customers in Two Years - Talisma, a Customer Interaction Management (CIM) software solution provider, announced that is has achieved record annu . . .
| Talisma |
| 02/26/08 | RightNow Technologies' February '08 On Demand CRM Release Empowers Contact Center Agents With New Contextual Workspaces - RightNow Technologies introduced RightNow February '08, the latest release of its on demand customer relationship manage . . .
| RightNow |
| 02/26/08 | Convergys' Newest Facility in Philippines to be Operational in April - Convergys Corporation announced its new integrated contact center in Bacolod City, the Philippines, will be operational . . .
| Convergys |
| 02/26/08 | LexisNexis Introduces Prospect Portfolio Designed to Identify New Prospects, Shorten Research Time for Sales Professionals - LexisNexis introduced Prospect Portfolio, a new sales intelligence tool designed to help sales professionals grow their . . .
| LexisNexis |
| 02/26/08 | Customer 1 Release New Version - Customer1 a provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer . . .
| Customer1 |
| 02/25/08 | Affinity Group Increases Call Handling, Revenue, and Member Satisfaction - Aspect Software, Inc. announced that Affinity Group, Inc., the nation’s largest provider of outdoor recreation clubs, me . . .
| Aspect |
| 02/25/08 | CRM solutions on brink of widespread adoption across the Higher Education Market - Higher education institutions are turning to customer relationship management (CRM) technology solutions to differentiat . . .
| Datamonitor |
| 02/25/08 | Nuance Gives Employees Power and IT Departments Relief with Automatic Password Reset - Nuance Communications, a provider of speech solutions, unveiled its Automatic Password Reset module, to reduce the burde . . .
| Nuance |
| 02/25/08 | Salesforce.com Delivers New Force.com Toolkit for Adobe AIR - Salesforce.com announced the availability of the new Force.com Toolkit for Adobe® AIR(TM) and Flex, a new set of tools a . . .
| salesforce.com |
| 02/25/08 | eGain named to KMWorld magazine's Top 100 - eGain Communications Corporation, provider of customer service and knowledge management software for in-house or on-dema . . .
| eGain |
| 02/25/08 | Study Reports on Wasted Advertising Opportunity - Over €2.8 billion pounds worth of advertising space on bills and statements lies unused in the major European economies . . .
| Pitney Bowes |
| 02/25/08 | mobilkom austria Deploy Amdocs Billing - Amdocs announced that mobilkom austria's newly founded subsidiaries in Serbia and Macedonia, known as Vip mobile and Vip . . .
| amdocs |
| 02/25/08 | SAP Offers New Approach to Faster Business Software Adoption - SAP is now offering a new fast-start program for its Business-All-in-One solutions. The program targets midsize companie . . .
| SAP |
| 02/25/08 | Baynote Announces OEM Partnership With Vignette - Baynote, Inc. announced an OEM partnership with Vignette Corporation, a provider of Web Experience Management and Delive . . .
| Vignette |
| 02/25/08 | Nortel Mobility Solutions Help Memorial Hospital at Gulfport Improve Patient Care - Memorial Hospital at Gulfport is providing a safer environment and better patient care with wireless tracking and manage . . .
| Nortel |
| 02/22/08 | LucidEra Announces New Business Analytics-as-a-Service Applications for Salesforce.com and Oracle Applications Customers - LucidEra, a provider of business analytics-as-a-service for sales, operations, and finance managers today announced Luci . . .
| LucidEra |
| 02/22/08 | Loyalty Lab Announces Low-Cost Email Package - Loyalty Lab, Inc. announced the newest release of its integrated marketing platform, which now features a stand-alone e . . .
| LoyaltyLabs |
| 02/22/08 | Amdocs and IBM Partner with Master Data Management - Amdocs and IBM announced that they will expand their global relationship to help service providers deliver an improved c . . .
| amdocs |
| 02/22/08 | E-Commerce Satisfaction Soars - Customer satisfaction with the e-commerce sector hits an all-time high, according to the American Customer Satisfaction . . .
| ForeSee |
| 02/22/08 | eLoyalty Announces Integrated Contact Solutions Contracts - eLoyalty Corporation, an enterprise Customer Relationship Management services and solutions company, announced that in t . . .
| eLoyalty |
| 02/22/08 | Autonomy etalk Unveils Enhanced Web Interface for Global Call Recording Access - Autonomy Corporation announced the immediate availability of Qfiniti Web Access, a secure thin-client user interface for . . .
| e-talk |
| 02/22/08 | PerformanceEdge Offers Enhanced Recording and Quality Management - The PerformanceEdge Group of Aspect Software announced the general availability of expanded quality management features . . .
| Aspect |
| 02/22/08 | NICE Selected by Go Daddy Group for Its Adaptive Interaction Analytics Solution in a VoIP Environment - The Go Daddy Group, Inc. -- which includes GoDaddy.com -- the world’s largest domain name registrar and a provider of We . . .
| NICE |
| 02/22/08 | MRM goes global with Orbis Marketing - Orbis announced the upcoming release of Orbis Marketing 5.0, due in March 2008. Included in this release is Orbis Marke . . .
| Orbis |
| 02/22/08 | Verticals onDemand Launches SaaS CRM App - Verticals onDemand, a provider of Software-as-a-Service (SaaS) CRM solutions, launched VBioPharma™ Primary Care Edition . . .
| Verticals onDemand |
| 02/21/08 | Oracle Unveils New Release of Oracle(R) Identity Manager - The immediate availability of a new release of Oracle® Identity Manager is aimed at addressing the growing concerns orga . . .
| Oracle |
| 02/21/08 | ciboodle launched in Australia with Crazy John’s - Graham Technology, a provider of customer-oriented business software and services, announced that it has rolled out a c . . .
| Graham Technology |
| 02/21/08 | Tigerpaw Adds QuoteWerks Integration - Tigerpaw Software, a developer of business automation and service management software, announced the addition of QuoteWe . . .
| TigerPaw |
| 02/21/08 | KANA Appoints New Chief Financial Officer - KANA Software, Inc. announced that Chief Financial Officer John Thompson is retiring and will be succeeded by Mike Shann . . .
| KANA |
| 02/21/08 | TimeTrade Continues in Self-Service Appointment Scheduling - TimeTrade Systems, a provider of self-service appointment scheduling, announced increased adoption of the company’s Web- . . .
| TimeTrade |
| 02/21/08 | Nottinghamshire County Council consolidates Customer Service - Nottinghamshire County Council has implemented the rostrvm Contact Centre application suite as a component of its new C . . .
| Rostrvm |
| 02/21/08 | Oco Offers Open Architecture to Expand the Reach of Business Intelligence Solutions - Oco, Inc., a Software-as-a-Service (SaaS) provider of business intelligence (BI) and data integration solutions, announ . . .
| Oco |
| 02/21/08 | Thomas Kelly Named President and CEO of Epicor(R) Software - Epicor Software Corporation announced that its board of directors has named Thomas Kelly as the Company’s President and . . .
| Epicor |
| 02/21/08 | LucidEra Announces Business Analytics-as-a-Service for Oracle Order Management - LucidEra announced LucidEra for Oracle Order Management, an on-demand analytic application for customers of Oracle’s tra . . .
| LucidEra |
| 02/21/08 | Miami-Dade County Deploys Impact 360 - Verint® Systems Inc. announced that Miami-Dade County has implemented the Impact 360® Workforce Management solution fro . . .
| Verint |
| 02/20/08 | Asia Pacific Mobile Service Provider Chooses Intervoice - Intervoice, Inc. announced that a mobile service provider that serves Australasia is migrating its network to Media Exc . . .
| InterVoice |
| 02/20/08 | Phoenix Technologies and SupportSoft Team - Phoenix Technologies and SupportSoft plan to develop the industry's first remote PC management solution that would allow . . .
| Supportsoft |
| 02/20/08 | PerformanceEdge Offers Enhanced Recording and Quality Management - The PerformanceEdge Group of Aspect Software announced the general availability of expanded quality management features . . .
| Aspect |
| 02/20/08 | Reliance Home Comfort Goes Live with Oracle - Oracle announced that Reliance Home Comfort (RHC), a provider of HVAC, water heater and home protection sales and servi . . .
| Oracle |
| 02/20/08 | Autonomy etalk Unveils Enhanced Web Interface for Global Call Recording Access - Autonomy Corporation announced the immediate availability of Qfiniti Web Access, a secure thin-client user interface for . . .
| e-talk |
| 02/20/08 | APAC Customer Services Announces Year End 2007 Results - APAC Customer Services, Inc. reported financial results for its fourth fiscal quarter and full fiscal year ended Decembe . . .
| APAC |
| 02/20/08 | The TAS Group Delivers New Approach for Sales Effectiveness - The TAS Group announced a new solution called TAS Select Live! for Account Management (TSL! AM), to enhance the sales . . .
| TAS Group |
| 02/20/08 | Convergys Signs Agreement with Major Communications Company - Convergys Corporation announced it has signed a three-year master agreement with a potential value up to $50 million, e . . .
| Convergys |
| 02/20/08 | Verticals onDemand Launches SaaS CRM App - Verticals onDemand, a provider of Software-as-a-Service (SaaS) CRM solutions, launched VBioPharma™ Primary Care Edition . . .
| Verticals onDemand |
| 02/20/08 | LucidEra Announces New Business Analytics-as-a-Service Applications for Salesforce.com and Oracle Applications Customers - LucidEra, a provider of business analytics-as-a-service for sales, operations, and finance managers today announced Luci . . .
| LucidEra |
| 02/19/08 | Oracle Offers Private Hosting for Siebel CRM On Demand - Oracle announced Oracle's Siebel CRM On Demand -- Single Tenant, Enterprise Edition, offering higher levels of regulator . . .
| Oracle |
| 02/19/08 | E-Commerce Satisfaction Soars - Customer satisfaction with the e-commerce sector hits an all-time high, according to the American Customer Satisfaction . . .
| ForeSee |
| 02/19/08 | SPSS Reports Full Year Results - SPSS Inc. announced record revenues, operating income and earnings for its fourth quarter and fiscal year ended December . . .
| SPSS |
| 02/19/08 | Salesforce.com Foundation Hosts First Innovation for Nonprofit Success Day - The Salesforce.com Foundation hosted a special event dedicated to driving innovation for nonprofit success. The event in . . .
| salesforce.com |
| 02/19/08 | Vignette Extends Web Experience Management - Vignette announced a series of new and enhanced products that will be released as part of its Web Experience Platform to . . .
| Vignette |
| 02/19/08 | APAC Names New CEO - APAC Customer Services, Inc. announced that it has appointed Michael P. Marrow as the company’s President and Chief Exec . . .
| APAC |
| 02/19/08 | Eagle Mobile Selects Amdocs Compact Convergence Suite - Eagle Mobile, Albania's third mobile service provider, has selected the Amdocs Compact Convergence suite. The Amdocs sol . . .
| amdocs |
| 02/19/08 | Verint Extends Technology Integrations - Verint Systems Inc., a provider of analytic software-based solutions for workforce-enterprise optimization and security, . . .
| Verint |
| 02/19/08 | Loyalty Lab Announces Low-Cost Email Package - Loyalty Lab, Inc. announced the newest release of its integrated marketing platform, which now features a stand-alone e . . .
| LoyaltyLabs |
| 02/19/08 | NICE Selected by Go Daddy Group for Its Adaptive Interaction Analytics Solution in a VoIP Environment - The Go Daddy Group, Inc. -- which includes GoDaddy.com -- the world’s largest domain name registrar and a provider of We . . .
| NICE |
| 02/18/08 | Intervoice Secures Multi-Million Dollar Expansion Contract - Intervoice announced that a major U.S. wireless telecommunications company has contracted it to provide speech-enabled s . . .
| InterVoice |
| 02/18/08 | Altitude Announces ISO Certification - Altitude Software, a contact center solutions vendor, has received ISO 9001:2000 certification for its global technical . . .
| Altitude Software |
| 02/18/08 | Convergys Signs Agreement with Major Communications Company - Convergys Corporation has signed a three-year master agreement with a potential value up to $50 million, expanding its r . . .
| Convergys |
| 02/18/08 | eLoyalty Announces Integrated Contact Solutions Contracts - eLoyalty Corporation, an enterprise Customer Relationship Management services and solutions company, announced that in t . . .
| eLoyalty |
| 02/18/08 | Jacada Reports Record Results - Jacada Ltd., a provider of unified desktop and process optimization solutions for customer service operations, reported . . .
| Jacada |
| 02/18/08 | Dezide Garners Large Order - The software company Dezide has secured an order from one of the world’s largest IT companies. The company’s software w . . .
| Dezide |
| 02/18/08 | MRM goes global with Orbis Marketing - Orbis announced the upcoming release of Orbis Marketing 5.0, due in March 2008. Included in this release is Orbis Marke . . .
| Orbis |
| 02/18/08 | SeeWhy and JBoss Expand Relationship - SeeWhy Software, the creator of an event intelligence platform, announced an expansion of its relationship with JBoss, . . .
| SeeWhy |
| 02/18/08 | Amdocs and IBM Partner with Master Data Management - Amdocs and IBM announced that they will expand their global relationship to help service providers deliver an improved c . . .
| amdocs |
| 02/18/08 | Loyalty Lab Extends Ready-Aim-Engage Platform - Loyalty Lab, Inc. announced the newest release of its integrated marketing platform, which now features social media ex . . .
| LoyaltyLabs |
| 02/15/08 | Convergys Implements Relationship Management Solution For AT&T Mobility - AT&T Mobility signed a 5-year license and support contract with Convergys Corporation and has gone live with Convergys’ . . .
| Convergys |
| 02/15/08 | Wind River Earns SCP Certification - Wind River Systems, Inc., announced that its EMEA Support team has achieved certification under the Service Capability & . . .
| Service Strategies |
| 02/15/08 | Maximizer Completes CRM Family - To address small businesses' increasing needs, Maximizer Software added its Entrepreneur Edition - completing the suite . . .
| Maximizer |
| 02/15/08 | SpringCM Improves Contract Management Efficiency for Medical Staffing Agency - SpringCM, provider of on-demand document management solutions, has deployed a contract management solution for Sentinel . . .
| SpringCm |
| 02/15/08 | Salesforce.com Spring 08 Goes Live - Salesforce.com announced that Salesforce Spring '08 is live to more than one million salesforce.com subscribers. Salesfo . . .
| salesforce.com |
| 02/15/08 | Consana Offers New Research - Consona CRM, a provider of customer management solutions, announced its sponsorship of a research paper entitled, “Far-s . . .
| Consana |
| 02/15/08 | KPN Selects Oracle's Siebel CRM - KPN, a provider of fixed and mobile telephony, broadband and television in the Netherlands and other parts of Europe, wi . . .
| Oracle |
| 02/15/08 | SugarCRM Secures $20 Million Expansion Stage Investment - SugarCRM, a provider of commercial open source customer relationship management (CRM) software, completed a $20 million . . .
| SugarCRM |
| 02/15/08 | MidMarketer Demystifies EMM - MidMarketer (www.midmarketer.com) released a new report today entitled “Demystifying EMM- Enterprise Marketing Managemen . . .
| MidMarketer |
| 02/15/08 | RightNow Helps Cabela's Deliver Customer Experiences - Cabela's Incorporated, a specialty retailer of hunting, fishing, camping and related outdoor merchandise, uses RightNow® . . .
| RightNow |
| 02/14/08 | NICE Systems Reports Record Results - NICE Systems announced results for the fourth quarter and full year ending December 31, 2007. Record Fiscal Year 2007 n . . .
| NICE |
| 02/14/08 | New Version of Pivotal CRM for Homebuilding - CDC Software announced the general availability of Pivotal CRM for Home Building and Real Estate 5.9, a new product vers . . .
| CDC Software |
| 02/14/08 | Peer-to-Peer Fundraising Best Practices Outlined by ASI - Advanced Solutions International (ASI), a provider of web-based software for associations and non-profits, made public a . . .
| ASI |
| 02/14/08 | Calabrio Adds Nexus IS to its Network of Resellers - Calabrio, Inc., a provider of workforce optimization and unified desktop software for IP-based contact centers, added Ne . . .
| Calabrio |
| 02/14/08 | Group 2bs Standardizes on Altitude - Altitude Software, an independent contact center solutions vendor, announced the successful migration of Groupe b2s netw . . .
| Altitude Software |
| 02/14/08 | Wind River Earns SCP Certification - Wind River Systems, Inc., announced that its EMEA Support team has achieved certification under the Service Capability & . . .
| Service Strategies |
| 02/14/08 | Oncontact Software Brings CRM Application to Mobile Devices - Oncontact Software, a mid- market CRM solution provider, released Oncontact Wireless, a solution enabling users to sync . . .
| Oncontact Software |
| 02/14/08 | Maximizer Completes CRM Family - To address small businesses' increasing needs, Maximizer Software added its Entrepreneur Edition - completing the suite . . .
| Maximizer |
| 02/14/08 | ASC Achieves Certification - ASC, a provider of solutions to record, analyze and evaluate communications, announced the certification of its communi . . .
| ACS |
| 02/14/08 | OnState Announces Mash-Up with Zimbra and Skype - OnState Communications, announced OnState Unified Messaging for Skype™. This single-platform Skype messaging solution in . . .
| OnState |
| 02/13/08 | Aegis Media UK Launches Ævolve - Aegis Media UK announces the launch of Ævolve, an integrated insight, evaluation and data service into the UK agency mar . . .
| Aegis Media |
| 02/13/08 | Redi-Mail Partners with Conversen - Redi-Mail Direct Marketing, an operating unit of Redi-Direct Marketing Inc. announced an agreement to license and host C . . .
| redi-mail |
| 02/13/08 | HP Signs Seven-Year, $675 Million Outsourcing Services Contract With Unilever - Unilever signed a seven-year outsourcing contract with HP for the management of Unilever’s technology infrastructure in . . .
| HP |
| 02/13/08 | Fortune 50 Company Resigns with Teletech - Direct Alliance, a wholly owned subsidiary of TeleTech Holdings, has been awarded a multiyear contract renewal with a Fo . . .
| Teletech |
| 02/13/08 | Unica Announces Financial Results for First Quarter Fiscal 2008 - Unica Corporation announced the company had total first quarter revenues of $28.5 million, an increase of 20% compared w . . .
| Unica |
| 02/13/08 | Amdocs Launches New Portfolio of Services - Amdocs, a provider of customer experience systems, launched of a complete portfolio of service offerings and competencie . . .
| Amdocs |
| 02/13/08 | RightNow Enhances On Demand CRM Solution for Retailers - RightNow announced enhancements to RightNow Retail, its on demand customer relationship management (CRM) solution tailor . . .
| RightNow |
| 02/13/08 | Survey Uncovers Inconsistent Service Level Targets - The anecdotal evidence is that commercial call centres are continually enhancing their services - for example telephone . . .
| Rostrvm |
| 02/13/08 | e TAS Group Announces Q4 Results - The TAS Group, an on-demand sales effectiveness solutions provider, announced record financial growth in 2007, and incre . . .
| TAS Group |
| 02/13/08 | Polkomtel Selects Oracle(R) to Enhance Customer Experience - Polkomtel, a mobile provider in Poland, has selected Oracle's Siebel CRM, Oracle Communications Order and Service Manage . . .
| Oracle |
| 02/12/08 | KPN Selects Oracle's Siebel CRM - KPN, a provider of fixed and mobile telephony, broadband and television in the Netherlands and other parts of Europe, wi . . .
| Oracle |
| 02/12/08 | CDC Selected by Canadian Automobile Association Club - The Canadian Automobile Association, South Central Ontario (CAASCO), the largest of nine clubs in the CAA Federation, ha . . .
| CDC Software |
| 02/12/08 | Epicor Completes Acquisition of NSB Retail Systems - Epicor announced that it has completed its acquisition of NSB Retail Systems PLC. The company said their strategy is to . . .
| Epicor |
| 02/12/08 | TeleTech Expands Mexican Footprint - TeleTech Holdings, Inc. a providers of business process outsourcing (BPO) solutions, announced that it has expanded its . . .
| Teletech |
| 02/12/08 | Indonesian Telecom Company Goes Live with Convergys - PT Hutchison CP Telecommunications (HCPT) has gone live with Convergys' Infinys (r) Rating and Billing solution. Infinys . . .
| Convergys |
| 02/12/08 | Amdocs Introduces Unified Mobile Commerce - Amdocs introduced a unified platform for mobile service providers to offer digital marketplaces connecting advertisers, . . .
| Amdocs |
| 02/12/08 | Coveo and NavigationArts Announce Partnership - Coveo Solutions and NavigationArts have agreed to collaborate to deliver sophisticated, platform-class search solutions . . .
| Coveo Solutions |
| 02/12/08 | Delivra Posts Record 2007 Results - Delivra, an email services provider, posted an eighth consecutive year of record sales and record client growth includin . . .
| Delivra |
| 02/12/08 | ATG acquires CleverSet in $9M deal - E-commerce services company Art Technology Group Inc. has completed its acquisition of CleverSet Inc., in a transaction . . .
| ATG |
| 02/12/08 | RightNow Helps Cabela's Deliver Customer Experiences - Cabela's Incorporated, a specialty retailer of hunting, fishing, camping and related outdoor merchandise, uses RightNow® . . .
| RightNow |
| 02/11/08 | Salesforce.com Spring 08 Goes Live - Salesforce.com announced that Salesforce Spring '08 is live to more than one million salesforce.com subscribers. Salesfo . . .
| salesforce.com |
| 02/11/08 | SugarCRM Secures $20 Million Expansion Stage Investment - SugarCRM, a provider of commercial open source customer relationship management (CRM) software, completed a $20 million . . .
| SugarCRM |
| 02/11/08 | Pegasystems' Newest SmartBPM Suite Increases Operational Performance and Global Flexibility - At Gartner BPM Summit in Las Vegas, Pegasystems unveiled the newest version of its SmartBPM® Suite. The product allows . . .
| Pegasystems |
| 02/11/08 | Consana Offers New Research - Consona CRM, a provider of customer management solutions, announced its sponsorship of a research paper entitled, “Far-s . . .
| Consana |
| 02/11/08 | Warrantech and support.com Increase PC Protection - Warrantech Corporation, a provider of service contracts and after-market warranties, announced that support.com will int . . .
| support.com |
| 02/11/08 | Unica's On-Demand Web Analytics Solution Finds New Customers - Unica, a provider of enterprise marketing management (EMM) solutions, announced enhanced features and new customer wins . . .
| Unica |
| 02/11/08 | Convergys Implements Relationship Management Solution For AT&T Mobility - AT&T Mobility signed a 5-year license and support contract with Convergys Corporation and has gone live with Convergys’ . . .
| Convergys |
| 02/11/08 | MidMarketer Demystifies EMM - MidMarketer (www.midmarketer.com) released a new report today entitled “Demystifying EMM- Enterprise Marketing Managemen . . .
| MidMarketer |
| 02/11/08 | Most Subscribers Are Satisfied, But Many Will Switch - The results from the new Experience Matters Index from Amdocs, a planned biannual study of consumers of wireline, mobile . . .
| Amdocs |
| 02/11/08 | IDEA Cellular Selects Oracle's Siebel CRM - Oracle announced that IDEA Cellular Limited, a mobile operator in India and a part of the Aditya Birla Group, has select . . .
| Oracle |
| 02/07/08 | Vhi Healthcare Selects Siperian - Siperian has been selected by Vhi Healthcare – Ireland’s largest provider of private medical insurance – to provide comp . . .
| Siperian |
| 02/07/08 | Gartner Analyst Joins KANA - KANA Software, Inc. hired former Gartner analyst Esteban Kolsky as Vice President and Practice Leader for KANA's strateg . . .
| Kana |
| 02/07/08 | SPSS Survey Software Increases Response Rates - SPSS Inc. unveiled a new version of its software suite, Dimensions™ 5.0. The new features, including Question Wizard, a . . .
| SPSS |
| 02/07/08 | Longwood Software Announces TagTeam JumpStart Program - Longwood Software, developer of the TagTeam marketing materials management system, is offering a new JumpStart program f . . .
| Longwood Software |
| 02/07/08 | eOn Receives NASDAQ Letter - eOn Communications Corporation (NASDAQ: EONC), a provider of telecommunications solutions, announced that on January 3 . . .
| eon |
| 02/07/08 | NICE SmartCenter’s Wins SearchCRM.com Award - NICE SmartCenter’s Interaction Analytics has been awarded SearchCRM.com's Product of the Year in its “2007 Products of t . . .
| NICE |
| 02/07/08 | Agillic to Showcase New 1to1 Marketing - Most agents struggle to connect with differentiated customer expectations. Agillic will be showcasing new 1to1 Custome . . .
| Agillic |
| 02/07/08 | SpringCM Improves Contract Management Efficiency for Medical Staffing Agency - SpringCM, provider of on-demand document management solutions, has deployed a contract management solution for Sentinel . . .
| SpringCm |
| 02/07/08 | npower Selects Callidus Software - Callidus Software announced that UK energy company npower, a subsidiary of RWE, has selected the Callidus TrueComp Mana . . .
| Callidus |
| 02/07/08 | Datamonitor Releases New Report - A new report by independent market analyst Datamonitor discusses the key trends in the unified communications market in . . .
| Datamonitor |
| 02/06/08 | Confirmit Platform Hits 97 Million Interview Mark - Confirmit, a provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), announced that it d . . .
| Confirmit |
| 02/06/08 | Prinova Launches messagepoint Software - Prinova Inc launched their messagepointTM content management software tool. messagepointTM is a multi-channel software . . .
| Prinova |
| 02/06/08 | Genticity is Now Customer1 - Genticity announced that it has changed its branding from Genticity to Customer1. The goal of the name change is to leve . . .
| Genticity |
| 02/06/08 | LiveTime Software appoints IXIF as UK reseller - LiveTime Software, a provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, ann . . .
| LiveTime |
| 02/06/08 | PureShare SingleView IT provides consolidated view of IT service management - PureShare announced the launch of PureShare SingleView IT, a web-based framework for monitoring IT service-management (I . . .
| PureShare |
| 02/06/08 | JangoMail Offers Improved E-Mail Deliverability Rates - JangoMail has been audited and certified by Habeas, Inc., a provider of e-mail reputation services. With the certificati . . .
| JangoMail |
| 02/06/08 | COPC Inc. Certifies Cross Country Automotive Services - Customer Operations Performance Center Inc. (COPC) said that Cross Country Automotive Services successfully completed ce . . .
| COPC |
| 02/06/08 | Hua Wei Selects InforSense - Hua Wei Technology Co. Limited, a telecommunication infrastructure provider, has selected the InforSense platform to bui . . .
| InforSense |
| 02/01/08 | MidMarketer Tip Sheet - MidMarketer created a downloadable tip sheet that lists some of the most commonly overused buzzwords and phrases, which . . .
| MidMarketer |
| 02/01/08 | Arvato Loyalty Services Research - According to research findings by Arvato Loyalty Services, in the UK, three in every four people do not have very strong . . .
| Arvato |
| 02/01/08 | Microsoft makes unexpected $44.6B offer for Yahoo - Microsoft made an unsolicited, $44.6 billion bid for Yahoo - 62 percent more than Yahoo's Thursday closing price, sendin . . .
| Microsoft |
| 02/01/08 | UK Call Centers Carry On Calling - “The UK Contact Centre Operational Review (5th edition)”, a recent major study of over 200 contact centres, carried out . . .
| ContactBabel |
| 02/01/08 | BroadVision Announces CHRM*060 - BroadVision OnDemand announced the immediate availability of CHRM*060 English Edition, free of charge, for the worldwide . . .
| BroadVision |
| 02/01/08 | Entellium Unveils Simplicity Release 2008 - Entellium announced the commercial availability of the Simplicity Release 2008, a version of the company’s flagship CRM . . .
| Entellium |
| 02/01/08 | Microsoft makes unexpected $44.6B offer for Yahoo - Microsoft made an unsolicited, $44.6 billion bid for Yahoo - 62 percent more than Yahoo's Thursday closing price, sendin . . .
| Microsoft |
| 02/01/08 | Sonian Introduces Email Archiving Solution - Sonian provides an email archiving solution in the market by leveraging Amazon Web Services infrastructure. The hosted a . . .
| Sonian |
| 02/01/08 | HP Governance Software - HP announced a set of service-oriented architecture (SOA) governance software and services to help companies accelerate . . .
| HP |
| 02/01/08 | Oracle JD Edwards EnterpriseOne Tools 8.97 - Oracle announced the general availability of Oracle's JD Edwards EnterpriseOne Tools 8.97. This latest release provides . . .
| Oracle |
| 02/01/08 | Sage Software Delivers ACT! for Palm OS 3.0 - Sage Software announced ACT! for Palm OS 3.0, designed for use with the ACT! by Sage 2008 (10.0) and ACT! by Sage Premiu . . .
| |