| Stock Ticker |
| Chordiant | 4 |  | 0.37 |
| Unica | 5.92 | | 0.44 |
| Interactive | 12.98 | | 0.72 |
| Epicor | 5.6 | | 0.3 |
| APAC | 5.41 | | 0.28 |
| Sykes | 19.06 | | 0.97 |
| SupportSoft | 2.27 | | 0.09 |
| NICE | 23.96 | | 0.89 |
| eLoyalty | 8.15 | | 0.27 |
| ICT | 9.02 | | 0.29 |
| Pegasystems | 27.22 | | 0.84 |
| Teletech | 15.58 | | 0.43 |
| NetSuite | 11.31 | | 0.3 |
| Tekelc | 17.2 | | 0.37 |
| SPSS | 34.03 | | 0.66 |
| Salesforce | 38.91 | | 0.74 |
| ATG | 3.87 | | 0.07 |
| Oracle | 21.74 | | 0.32 |
| CDC | 1.55 | | 0.02 |
| Vignette | 13.24 | | 0.09 |
| SAP | 40.37 | | 0.18 |
| HP | 38.68 | | 0.03 |
| Selectica | 0.42 | | 0 |
| Astea | 2.02 | | 0 |
| Amdocs | 21.41 |  | -0.04 |
| NCR | 11.76 | | -0.07 |
| RightNow | 11.72 | | -0.08 |
| LivePerson | 3.97 | | -0.03 |
| Convergys | 9.19 | | -0.09 |
| ClickSoftware | 6.4 | | -0.2 |
| Rainmaker | 1.45 | | -0.05 |
| Jacada | 2.06 | | -0.12 |
|
As of 4:00 p.m. on 7/1/09 |
|
Featured Case Study
| | |
1-800 Flowers.com Realizes Increase in Operational Efficiency with VPI's Agent Productivity Software -
In 2005, well-known gift retailer 1-800-Flowers.com saw a significant jump in agent productivity and conversion rates within its nine-site call center operation. With on-screen dashboards that allow each agent to monitor his or her performance in real time and a variety of other reporting, messaging and training tools, agents at 1-800-Flowers.com now are handling an average of five additional transactions per day with 1 to 3 percent increases in conversions and upsell. Result: more profit.
(VPI)
|
(Use
the links below for topical searches)
Americas: Canada
·Latin
America ·United
States
EMEA: France
· Germany
· UK
· Other
·
Asia Pacific: Australia
· Japan
· Other
Verticals: Consumer
Goods · Financial
Services · Healthcare
· Information
Technology · Insurance
· Life
Sciences · Manufacturing
·Public
Sector · Retail
· Telecommunications
· Transportation
· Utilities
· Other
|
CRM
Success by Application
|
Contact/Call
Center
CTI,
Call
Routing, Contact
Routing,
Contact
Ctr. Mgmt, Telephony
SelfService,
Quality
Mgmt, eLearning,
Workforce
Mgmt
Customer
Data Integration, Telesales...
Sales Automation
Sales
Force Automation, Mobile
SFA,
Contact
Mgmt, Contract
Mgmt,
Online
Configuration, Sales
Tools...
Service & Support
Support
Automation, eService,
SelfService,
Web
SelfService, Assisted
Service,
Web
Assisted Service, E-mail
Mgmt,
Knowledge
Mgmt...
Marketing Automation
Campaign
Mgmt, CRM
Analytics,
Campaign
Planning...
Customer Analytics
Satisfaction
Measurement,
Business
Intelligence...
|
CRM
Suites
Enterprise,
Mid-Market,
Small
Business...
CRM Services
Application
Hosting, Database
Marketing,
Implementation,
Infrastructure
Outsourcing,
Telesales...
Help Desk
Problem
Mgmt, Asset
Mgmt,
Change
Mgmt, Remote
Control,
Network
Mgmt...
Field Service
Logistics,
Mobile
Field Service,
Professional
Services ...
Other
e-Commerce,
Personalization,
Partner
Mgmt, Content
Mgmt...
|
|
|
