Affiliated Organizations

RealMarket believes in developing strong relationships with other organizations that share our mission of growing the use of CRM strategies and solutions through education and research. We are proud to be affiliated with the following organizations and events:
 
Peppers and Rogers Group has earned global recognition for its ability to understand and communicate how companies can best use technology to build lasting and profitable relationships with their customers. Their portfolio includes thought leadership and strategic consulting services that are supported by education, research studies, keynote presentations, publishing and online media as well as executive search and venture capital services.
 
Help Desk Institute (HDI) provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI offers a variety of services to meet the evolving needs of the customer support professional.
 
Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 20,000 service professionals at 2,400 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors.
 
Advanstar Call Center Group's international range of properties offers a unique information perspective on the management and technical issues surrounding computer telephony, voice processing, call centers, Internet telephony, customer support, speech technology and interactive multimedia. Our extensive portfolio of industry acclaimed exhibitions, conferences, publications and marketing services can help you reach customers and prospects with exceptional efficiency and cost-effectiveness.

DCI's Customer Relationship Management Conference and Exposition has helped over 50,000 professionals build and execute actionable CRM strategies. Most importantly, this event teaches IT and line of business managers to work together effectively with CRM. Now, you too can maximize customer loyalty, increase sales and profits, and outdo your competition.

CMP Media's Call Center Demo and Conferences are a pedestal style event offering the opportunity to experience hands-on product demonstrations, attend educational workshops & seminars and network with your peers. You should attend if you are a Corporate/ Contact Center Manager, Customer Care Professionals, Sales & Marketing Manager, IS/IT Infrastructure Manager, quality Assurance Manager, Workforce Manager or buyer.

Gartner Technology Summits are conferences focused on particular topics such as CRM, security, wireless technology, outsourcing and more. They include presentations by Gartner analysts, technology showcases, and keynotes from the leading minds in the IT industry.
You'll get all the answers at the Gartner CRM Summit Fall 2004. A powerful team of over 30 renowned CRM analysts, industry experts, and implementers from leading enduser companies will provide you with the kind of independent and comprehensive view you can find at no other event.

Purdue University's Center for Customer-Driven Quality is the only university based research center focused on understanding, researching, and educating undergraduates, graduate students, and business leaders on access channel management strategies and customer behavior in access channel usage. Further, the Center for Customer-Driven Quality is recognized both domestically and internationally as the provider of the industry-leading benchmarking study "The Purdue University Benchmark Study" and "Call Center Campus" as the premier independent and university sponsored event for "thought leadership" about customer contact, access channell management, and customer access for this century.

Sales & Marketing Leaders Summit The Sales and Marketing Leaders Summit brings together an exclusive community of senior-level sales and marketing executives, industry thought leaders, and product and service providers for an unparalleled curriculum of education, networking, and business meetings. The Summit provides the unique setting in which senior leaders not only experience a world-class learning environment, but also interact face-to-face with product and service providers and make decisions that drive strategic innovation, growth, and profitability in their organizations.
Sales and Marketing 2006, West A Frost & Sullivan Executive MindXchange - An Interactive Forum for Sales and Marketing Professionals Seeking to Maximize ROI Through Superior Sales, CRM & Marketing Strategies - January 22-25, 2006 | Pointe Hilton Squaw Peak Resort, Phoenix, AZ



 
STI Knowledge Educational Symposium The STI Knowledge Educational Symposium offers you a forum to learn IT support Best Practices implementation tips, support ROI metrics, and proven resource models from your peers. Gain insight from actual enterprise support implementation case study presentations that offer demos, reports, and metrics. The reinvention of the STI Knowledge Educational Symposium is developed for the customer, by the customer.



 
Call Center eXchange (CCX) creates a learning atmosphere like no other by bringing together the best experts to share their knowledge and experience. Through our web site, newsletter and events, we're keeping Call Center executives informed, educated and competitive on all the latest Call Center trends and issues.
DestinationCRM.com is an Internet location for information, products, and services relevant to the CRM user marketplace. destinationCRM.com is dedicated to providing this pertinent information in a timely manner, thereby connecting service decision makers and industry providers to the future.
 
CRMXchange is a premier web site dedicated to providing information in an innovative and interactive environment to CRM/Contact Center professionals. The site offers on-line sessions, training, forums, white papers, newsroom, free offers, monthly columns, and a showcase for products and services for the industry.
 
CallCenterCareers.com is an employment web site specializing in the call center industry. If you are a call center professional seeking new career opportunities or an employer seeking experienced call center professionals, this is the right web site for you.
 
GreaterChinaCRM.org The first CRM portal focused on Greater China - Mainland China, Hong Kong and Taiwan. They have CRM reporters located at Beijing, Shanghai, Shenzhen, Guangzhou, Hong Kong and Taipei. Infield CRM elite advisors render professional advices to portal members. This site serves in English, Traditional Chinese and Simplified Chinese.
Telepricing.com's Automated RFP/RFQ Submission System serves Buyers and Vendors within CRM, Call Center, IVR, CTI, Telephony, ASP and Related arenas.
ACCE is a bold, fresh event bringing the call center industry together. This program will be held in an exciting location new to the call center tradeshow circuit – Seattle, Washington. In 2004 and beyond, ACCE will be the place!

ICCM Witness a top-notch faculty of industry experts who will show you how to bridge the gap between customer interaction processes and technology, align call centre activities with enterprise objectives, and measure the success of those initiatives. This event is your best opportunity to learn from the industry’s most influential experts, network with your peers, and test the very latest solutions from the world’s top product and service providers. Register by February 11th using Discount Code A317T and save $170 off a Gold Pass or $135 off a Conference Pass!