|
|
As Executive Industry Fellow, Pete is constantly challenging and guiding the Support Industry to align itself with the business and proactively address current economic, business and support best practices trends and directions.
Previously, Pete was the Executive Director of the Help Desk Institute (HDI) and Director of Marketing for the Vantive Corporation. Pete has over 20 years of experience in business support, planning, design and development. His passions for customer service led the Taco Bell support organization to achieve the Help Desk Institute Team Excellence Award. In addition, IT Support News selected Pete as one of the "Top 25 Professionals in the Service and Support Industry." He is a Certified Instructor, author, keynote presenter, industry leader and advisor, as well as, customer service advocate.
|