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Angela Karr has spent the past 11 years monitoring and reporting on the call center industry. She originally joined the staff of TeleProfessional magazine as assistant editor in 1991. Over the past years, she’s held various job titles at the magazine, which was renamed Customer Interface in August 2000. Karr was appointed editor-in-chief in August 2001.
Karr’s background includes in-depth knowledge of call center technology ranging from ACDs to workforce management software. She’s also in tune with the non-technical issues of operating a customer contact center, such as hiring, training, motivation and compensation. She’s been a moderator and presenter at various industry events and currently holds more tenure than any other editor in the call center field.
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