Advocate for the customer experience. All things Contact Center and CRM - news, trends, technology, best practices, and events.

Follow our Lead:      . . . our Blog     

Join CRMAdvocate (it's free).
(We never share your information: more, privacy)

Email:  
 
Loading
 


Subscribe  |  Blog  |  Past Editions  |  Events  |  Webcasts  |  About  |  Contact  |  Home   


 

 
  
   
Advocates Speak Up  
 
Creating Customer-Centric Companies
Dick Lee, President, High-Yield Methods
Advocacy: Customer Centric Business Processes
 
11 Key Customer Loyalty Trends for 2011
Mark Johnson, CEO of Loyalty 360 – The Loyalty Marketer’s Association
Advocacy: Customer Loyalty
 
Closing the Gap between Marketing and Customer Service
Donna Fluss, founder and president of DMG Consulting LLC
Advocacy: Contact Center Technologies
 
Designing and Delivering Customer-Centric IT Services
Pete McGarahan, founder and president of McGarahan & Associates
Advocacy: founder and president of McGarahan & Associates
 

 
Are you a subject matter expert interested in speaking up? Contact us.

 

 

 
Copyright (c) 2012     Blog  |  Subscribe  |  Unsubscribe  |  About  |  Contact  |  Privacy  |  Submit Webcast  |  Home